Microsoft M365 Security Cloud Solution Architecture 

Taiwan, Taoyuan City 

323768685

Qualifications:

• Bachelor's degree in Computer Scienceor equivalent.

• Fluent in English,Arabic,Frenchor Germanany third language is appreciated.

• No relocation is possible

:

• Relevant experience working in a customer-facing and working with Customer success teams

• Relevant experience in systems development, network operations, software support, IT consulting

• track recordin successfully planning, deploying,operating, andoptimizingM365 solutions.

• Analytical Problem Solving

• Proven trach record of building relationships with senior IT and business decision makers

• Exceptional verbal and written communication skill and fluency inEnglish and any of following languages:French, German, Italian, Spanish

• Change Management, transformation, trusted advisory,andcustomerfocusskills to influence onConsumption/AdoptionM365Customers

• Journey Mapping Skills: Be the M365 Copilot subject matter expert with the ability to design customer solutions, lead presentations, demonstrations, and design thinking workshops with both BDMs and ITDMs

• Relationship Building: Proventrack recordof building deep relationships with BDM & senior IT executives in large or highly strategic accounts. Experience in managing various stakeholder relationships, leading value proposition conversations to get consensus on solution/projects.

Skills:

Subject matterin at least three of the following:

• Knowledge ofMicrosoft 365and deep knowledge on one and/or more workloads

• Tenant to Tenant Migration Knowledge

• M365 Security and compliance

• Copilot for M365, Copilot chat, Copilot Agent

• creation and governance (min through M365, Copilot Studio)

• Copilot Studio

• M365 Apps (esp

• deployment

• SharePoint Online & Search indexing

• Technical Certification in Cloud (e.g., Microsoft 365 Certified, AI, …).

Responsibilities

• : Be the trusted advisor to deliver strong Adoption and Change Management as a key pillar to support customers in realizing value and navigating their AI transformation journey. Create business value by translating customer challenges into actionable solutions aligned to high ROI customer outcomes. Ensure a seamless, connected experience that fosters satisfaction, loyalty, and long-term value.

• : Lead architectural design, engaging with business and technical decision makers to drive intent and enable sustained usage of Copilot Chat, Agents, and M365 Copilot, securing long-term customer success and renewal.

• Leverage Agentic AI: Use Copilot prompt engineering and Agent-buildingexpertiseto drive AI at scale.

• Explore growth opportunities:Partner with technical and sales teams toidentify

• Customer Centricity:Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, byleveragingAI fundamentals and M365 Copilotexpertiseto enable defined Customer Success Plan outcomes. You will actively listen and respectfullychallengeto drive the best outcomes. Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams including Product Groups, to enable continuous improvement.

• : Engage in relevant communities to shareexpertise

• Embrace a growth mindset:

• Learn-it-all:Demonstratea self-learner mindset through continuous, self-directed learning in areas such as Copilot Chat, Agents, M365 Copilot, business value realization, and adoption and change management. Build andmaintain

information on responsibilities as CSAM365 and Security:

• Be the focal point of contact between Microsoft and customer/partner in driving M365 adoption, drive end-user adoption of copilot (per BU).

• M365through Unified support contract

• Demonstrate M365 insights toshowcase

• Advisory on Adoption and Change Management Plan (identifyexec sponsorship, end-user targeting, content and activities)

• Enable and demonstrate M365 insights and dashboard to understand usage trends and business impact

• Training sessions, use-cases and support specific for

• Extensibility Scenarios: envisioning, designsessionand scoping for pilot, PoC or handover for implementation.

• Feedback loop to Microsoft Product Group and Marketing team

• Support unblocking technicalissues :work with product group, provide feedback and product insights

• Support Customer Success Club and MW events by delivering sessions and acting as a subject matter expert

• Passion for new innovative technology and drive customer transformation

• Ability to work withdifferent cultures

• Ability to communicate with a variety of differentaudiencesespeciallyCxOsand strong presentation

• acumen on Copilot and agents.

• Ability to lead and motivate technicalcommunities and be public speaker

• Ability to effectively recognize and adapt to change and in constant learning