GE HealthCare Project Service Delivery Manager 

Italy, Lombardy, Milan 

323515270

The Project and Service Delivery Manager will be responsible for Project and Service delivery of Clinical Information Systems to Anesthesia, Critical Care and Operating Room Management areas. Key products to deliver are Centricity High Acuity and Opera.You will be part of a strong Healthcare High Acuity team.

Roles and Responsibilities

• Overall project planning, monitoring and control of all project resources
• Service contract design and management
• Responsibility for resilient revenue planning (forecast)
• Synchronization of internal and external expectations for specific projects
• Project reporting to internal and external stakeholders
• Planning, coordination and moderation of workflow analysis workshops at the customer
• Change Management: Coordination of the transition phase with the goal of sustainable change
• Risk management including control measures
• Main contact person also in case of conflicts throughout all project and service phases
• Project acceptance planning and implementation including definition of test scenarios
• Procurement management: coordination of deliveries
• Elaboration of the professional and technical documentation
• Work directly with Healthcare customers and third parties on the development of the hospital workflow
• Close collaboration with the country specific functions such as sales, application specialists and technical experts
• Close collaboration with global functions such as engineering, product management and marketing

Required Qualifications

• Bachelor’s or Master’s Degree in Engineering or Computer Science
• demonstrate a high level of composure, professionalism, and knowledge of healthcare business environments
• Understanding of clinical workflow in ICU’s and OR’s
• Excellent analytical skills
• Excellent communication and presentation skills, be able to develop effective working relationship with the client and team members
• Problem resolution and creativity in solution development
• Strong customer focus
• Fluent in Italian and English.
• Valid driving license.
• On site presence project dependent up to 30%

Desired Characteristics

• Relevant experience in Project Management or project leadership role
• Relevant experience in service delivery
• Strong process orientation and a firm commitment to quality.
• Experience working in the Healthcare IT industry and with knowledge of Hospital IT Systems

Total Rewards

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.