Uber Business Development Specialist II 

United States, West Virginia 

32348133

• Root Cause Analysis: Conduct analysis to identify underlying issues and present findings when requested by stakeholders by following up with teams like bugs/outages teams, jira teams and risk teams
• Insight Generation: Produce actionable insights such as inefficient SOPs, content updates & patterns of fraud from support activities and highlight to Team Leaders
• Stakeholder Collaboration: Work closely with Finance, Collections, and Risk teams to resolve urgent onboarding and payment issues across various Uber for Business products
• Support Escalations: Handle escalations from SORT, ECR and Sales for U4B customer’s unresolved issues and support these teams with brief RCAs on actions taken and cause of the issue

• Working Experience: 2+ years in customer service role, with at least 1+ year in B2B customer service role
• Internal Stakeholder Collaborations: Ability to take ownership and collaborate closely with Sales, Account Managers, Finance, and B2B collections teams to provide full resolution to clients needs.
• Case Management: Work with cross-functional teams to do root-cause analysis, handle escalations, and generate business insights to improve the process
• Technical Proficiency: Proficient in using Google Suite tools

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .