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Apple Software Application Support Engineer Apple Online Retail Engineering United States, Texas, Austin 322061428
31.08.2024
Minimum Qualifications
- 5+ years of software engineering experience in a large-scale environment, of which at least 3 years focused on Application Support Engineering.
- BS degree Or Equivalent in related fields
- Coding knowledge in Java, Or Scala Or frameworks related to Java.
- Skills and experience in monitoring, alerting, fault analysis, and automation.
Preferred Qualifications
- Excellent follow through, organizational ability, and flexibility in a dynamic, demanding environment.
- Analytical thinker who thrives on data collection, analysis, and strategic decision-making based on quantitative results.
- Strong problem-solving and critical thinking skills to solve complex problems with innovative solutions. Experience in RCA of technical issues.
- Strong teammate who furthers collaboration; Excellent interpersonal skills.
- Strong communication skills and ability to drive triage of critical issues with multiple technical and business teams.
- Good knowledge of RDBMS, PL/SQL and noSql.
- Good knowledge of Unix Shell Scripting.
- Working experience on cloud infra, like AWS.
- Experience with one or more - Splunk, monitoring tools, APM & observability.
- Support experience with eCommerce platform is a plus.
- Exposure to Incident and Problem Management processes is a plus.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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