Qualcomm Senior Customer Engineer - Enterprise Compute 

United States, California, San Diego 

321762494

Job Area:

Engineering Group, Engineering Group > Software Applications Engineering

In the Compute organization, you will have the opportunity to work on cutting edge technology on ARM architecture. You will see first-hand how your work is instrumental in commercializing next generation windows laptops, tablets, and other computing devices. You will have the opportunity to be part of the new Windows on ARM Compute Product line and distinguish yourself by contributing to this state-of-the-art technology.

In this position you will be responsible for helping enterprise customers with Windows on Snapdragon (WoS) compute product commercialization and support enterprise needs for a timely, faster, and smooth product evaluation. You will have the opportunity to show your strong customer support skills by resolving enterprise issues on the WoS platform and the Windows application ecosystem.

Job Responsibilities:

• Support enterprise customers with technical guidance on product features & enable quick adoption.

• Support resolving technical issues with Windows on Snapdragon products around Peripherals, Stability, Multimedia, etc. May require working on site with customers and with technology teams to provide a complete solution and/or resolution to issues in timely manner.

• Support debugging enterprise application issues and collaborate with platform and technology teams. This includes reproducing the issues and helping with detailed issue triage/analysis/resolution.

• Analyze and root cause the application issue on customer software/hardware systems.

• Engage with customers to understand their design requirements, provide training, publish documents.

• Interact with Subject Matter Experts to ensure the quality and accuracy of new features.

• Working in cross functional teams to support customer design issues.

• Support test development and execution activities on new hardware.

• Implement tools and applications on Qualcomm platform that help debug and trouble shoot issues.

• Preform validation to make sure platform compliance with interoperability with peripherals and applications.

Skills, Knowledge, & Expertise:

• Application development, debugging, testing with C/C++ & familiarity with embedded system software.

• Experience with working and debugging issues in Window 11 environment and tools preferred.

• Software design/debugging techniques, problem solving, and documentation skills.

• Experience with UEFI architecture and development (PEI, DXE, UEFI).

• Debugging with tools such as WinDbg, JTAG, Trace32, or GDB.

• Familiarity with Windows OS such as Windows drivers development or Windows debugging, or familiarity with Windows command lines tools such as PowerShell.

• Strong knowledge of C/C++ programming. Experience on embedded HLOS & networking a plus.

Minimum Qualifications:

• Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 2+ years of Software Applications Engineering, Software Development experience, or related work experience.

Master's degree in Engineering, Information Systems, Computer Science, or related field and 1+ year of Software Applications Engineering, Software Development experience, or related work experience.

PhD in Engineering, Information Systems, Computer Science, or related field.

• 1+ year of any combination of academic and/or work experience with Programming Language such as C, C++, Java, Python, etc.

• 1+ year of any combination of academic and/or work experience with debugging techniques.

Preferred Qualifications:

• 4+ years of experience with debugging techniques.

• 2+ years of familiarity and experience with Programming Language such as C, C++, Python, etc.

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

Pay range:

$101,000.00 - $152,000.00