$189,000.00 - $260,000.00Santa Clara,CA
Key responsibilities:
- Define and execute the IT roadmap for after market Sales Transformations aligned with business growth and digital transformation goals.
- Serve as the strategic interface with business units for the purpose of technology strategy development, roadmap development, solution discovery, service management, and project portfolio management.
- Develop and maintain relationships with strategic solution providers to keep abreast of industry technology trends and developments.
- Collaboratewith strategicprocess and
- Serves as subject matter expert and managespersonnel performingthe build, test and deployment of complex business application solutions. Ensures these solutions are technically sound, cost effective and adhere to accepted industry best practices.
- Plans and manages personnel to deliver project and support service in area of responsibility within allocated budget. Develops project, service and cost center budgets. Ensure timely renewal of maintenance and subscription contracts.
- Plan andmanage large,highlycomplex crossfunctionalprojects toensure effective and efficient execution in line with guardrails of scope, timeline, budget and quality. Directs project managers managing medium to large scale projects.
Experience :
- 10-15 years of experience in senior IT leadership roles, with 5+ years in Sales Management for Service/Maintenance and Parts/Products , Global Contact Center and ecommerce on digital platforms.
- Working experience & knowledge in the after market Sales & Service activities of discrete product manufacturing global companies such as Opportunity , Quotations , Pricing of Service and Parts , Contract management, Customer interaction portals, self-service transactions ( Order Management Quotes & Sales Orders ), Part repair workflows, B2B and Sales automation processes
- Implementation experience for a Quote to Cash process using SAP S/4HANA, SAP ERP , SAP CPQ , SAP Commerce Cloud, SAP Sales/Service Cloud V2 is desired.
- Must have 3-5 years of experience as a manager of employees.
Interpersonal Skills:
- Excellent communication, leadership, strategic thinking and stakeholder management skills
- Negotiates and influences the opinions of others at the senior executive level and in external organizations.
- Acts as a trusted business partner who understands the customer's business objectives.
- Strong vendor management and stakeholder engagement skills.
- Ability to work effectively in a fast-paced, dynamic and global environment.
- To succeed , the role requires a high capacity for complexity and a strong ability to understand business needs.
Education Qualifications
- Bachelor’s or Master’s degree in Computer Science, Information Systems, or related field.
Full time
Assignee / Regular