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Bank Of America GCIB KYC Onboarding Specialist United States, North Carolina, Charlotte 320994229
The Function
The Client Outreach team are the front line unit who work with clients as part of meeting Know Your Client (KYC) onboarding requirements, periodic refreshes and remediations. We work in close collaboration with Global Corporate and Investment Bankers and Global Markets Sales to support the Bank’s global regulatory and policy requirements as it relates Client Due Diligence (CDD) documentation collection, with support from Operations and Global Financial Crimes Risk teams.
The team identifies and develops client connections, engages client representatives to obtain KYC documentation, and acts as a coordination point for resolving issues/challenges with respect to client and country specific documentation requirements in a timely manner.
The Role
The GCIB KYC Onboarding Specialist (KOS) teams serve as the Front Line Unit engaging with clients across business sectors and regions to meet KYC requirements for KYC Onboarding in a timely manner in order to meet new business deadlines.
Role Responsibilities
Work with Bankers, Ops and relevant parties to determine requirements for a given client’s onboarding
Assign Onboarding Outreach contacts and serve as the key point of contact for relevant Clients as well as Bankers, Operations, Risk and other internal functions
For urgent Onboards help to swiftly remove road blocks and guide cases until their completion to ensure we meet signing deadlines
Be a promoter and advocate for pragmatic approaches towards KYC Onboarding requirements
Drive ownership of client engagement and work across Lines of Business to close relationship coverage gaps, if any
Drives the organization and recording of client contacts in appropriate systems of record
Own any requirements as it relates to client-related discussions in internal governance routines within the FLU and those governed by support partners
Oversees and resolves the risks and impacts of non compliance with KYC processes, including restrictions, closures and associated business growth impacts
Consolidate client feedback on policy, requirements and/or jurisdictional nuances where given to help improve the Bank’s processes across lines of business and regions
Raise process issues and improvements that collectively help our clients
Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, and other groups as needed
Review clients for appropriate activity and liaise with Bankers on whether relationships with specific entities should continue
Own the Outreach of KYC Onboarding and review the appropriateness of any re-onboarding where appropriate
Own timely collection of client required documentation, including follow up where needed
Ensure voice of the client is heard while adhering to policies, laws, rules and regulations
Consider, propose or feedback on potential client portals or improved methods of interaction
Own performance metrics, and ensure any exceptions are resolved within required timeframes
Master customer due diligence (CDD) requirements and guide clients as needed to comply
Drives the collection of enhanced customer due diligence (ECDD) requirements and guide clients as needed to comply
Represent Outreach on exam/audit/regulatory management from a FLU perspective, where needed
Adhere to bank privacy policies in securing non-public information obtained as part of KYC activities
Ensure hiring and mobility adhere to the KYC FLU location strategy
Embrace a collaborative and output oriented culture
Required Skills
Bachelor's degree or equivalent experience
4+ years experience in a client facing role within the financial services or a related industry
Preferred: Certified Anti-Money Laundering Specialist (“CAMS”)
Knowledge of AML CDD policy and standards, industry practices in AML CDD, including legal entities in global jurisdictions
Must demonstrate a strong client focus
Demonstrable ability to work across lines of business, regions and global client groups
Understands how the client book fits into the overall business growth strategy
Understand big picture and ability to work well independently
Ability to initiate and build strong relationships with all levels of the organization
Excellent interpersonal skills for motivation, collaboration and encouragement
Professional Demeanor: Demonstrating patience, composure, and positive attitude.
Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
Initiative: Identify process improvements, demonstrate a "self-starter" behavior and a willingness to help others, and show potential to require minimal supervision.
Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail
Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
Additional languages desirable: German, French, Italian, Spanish, Mandarin, Korean, Japanese
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