JPMorgan Vice President - Global Fund Services Operations Service Delivery 

United States, Massachusetts, Boston 

320467149

As a Vice President, you will lead a team responsible for ensuring high quality services across all institutional and/or mutual fund product offerings provided by Global Fund Services. You will partner with technology, operations and product teams to own the overall delivery of services to our clients with focus on oversight and reporting. You will drive issue resolution, ensure proper execution on deliverables, communicate status updates and provide KPIs to senior management to ensure escalation and prioritization of client issues. You will be accountable for building and maintaining a network of partners throughout the broader securities services organization (CIB) in order to promote client focus and drive overall service quality.

Job Responsibilities

• Lead a team which is the point of contact for daily client queries, issue escalation and remediation, client fund events, ad hoc reporting, and client requested changes
• Be able to influence and direct within a global distributed operating model management
• Work with Technology, Operations and stakeholders to determine process improvements and strategic direction, including development of and monitoring of ROI
• Be responsible for client behavior changes associated with all JP Morgan’s services and initiatives/programs
• Lead and coordinate client service reviews, meetings/client workshops and represent JP Morgan at industry events

Required Qualifications, Capabilities and Skills

• 10 plus years of experience in operations
• Strong technical skills and knowledge of 40 ACTs Accounting - Fund Accounting, Financial Reporting and Tax Operations
• Exceptional leadership and staff development skills with prior team management experience
• Excellent influencing and negotiation skills with the ability to develop and maintain collaborative relationships both internally and with external clients to drive results
• Analytical skills, problem solving, critical thinking and decision-making skills
• Ability to work independently and multitask in a fast paced environment
• Expert use of Microsoft Project, Word, Excel, PowerPoint and Visio

Preferred Qualifications, Capabilities and Skills

• BS/BA degree
• Working knowledge of one or more Corporate & Investment Bank product, service or operations areas
• Ability to be effective in a global operating environment and a matrix management organization
• Experience working across multiple business areas and/or functions to deliver results