Red hat Senior Technical Account Manager - OpenShift 

Taiwan, New Taipei 

320003643

Primary job responsibilities

• Support enterprise customers implementing automated and containerized cloud application platform solutions

• Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and micro-services on container platforms

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Collaborate with the engineering, Research and Development (R’n’D), product management, and technical support teams

• Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Create documentation regarding customer issues and technical details on how to resolve them

• Travel, as necessary, to visit customers, partners, conferences, and other events

Required skills

• Bachelor's degree in a technology-related discipline; computer science and engineering is preferred

• 5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment

• Competent comprehension of enterprise architecture and strategic business drivers

• Extensive technical knowledge of OpenShift by Red Hat technologies like Kubernetes and Containers (or Docker)

• Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation

• Ability to manage multiple issues and projects while maintaining a high attention to detail

• Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support

• Outstanding written and verbal communication skills in Mandarin and English

• Ability to convey complex information to customers in a clear and concise manner

The following are considered a plus:

• Experience working in DevOps environments

• Software engineering background; experience with RPM-based Linux and Java technologies

• Experience deploying applications in cloud environments

• Experience developing containerized applications

• Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts

• Familiarity with source code management tools like Git or SVN