Red hat Senior Technical Account Manager -- Platform 

Taiwan, New Taipei 

235682525

What you will do

• Perform technical reviews and share knowledge to identify and prevent issues

• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat

• Manage customer cases, maintaining clear and concise case documentation

• Perform initial or secondary investigation and respond to online and phone support requests

• Partner with Red Hat strategic cloud partners to jointly solve multi-vendor customer issues

• Manage workload to ensure all customer issues are handled and resolved in a timely manner by collaborating with support team

• Collaborate with the engineering, Research and Development (R&D), product management, and technical support teams

• Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle

• Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success

• Create documentation regarding customer issues and technical details on how to resolve them

• Travel, as necessary, to visit customers, partners, conferences, and other events

What you will bring

• 5+ years of Linux or UNIX system administration experience

• Excellent understanding of Linux, the Linux kernel, Linux file system or Linux networking

• Practical experience with a variety of hardware vendors

• Ability to manage multiple issues and projects while maintaining high attention to detail

• Ability to deliver high-quality support to solidify existing enterprise customer and partner relationships

• Experience in a support, development, engineering, or quality assurance organization

• Outstanding written and verbal communication skills in both Mandarin and English with an ability to convey complex information to customers both clearly and concisely

• Understanding Ansible, Virtualization or Ceph technology is a plus

• Understanding of enterprise applications like SAP, Veritas, or SAS

• Cantonese is a plus

• Bachelor's degree or equivalent in a technology-related discipline

• Red Hat Certified Engineer (RHCE) certification is a plus