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Microsoft Cloud Services Engineer - CxRE Czechia, Prague, Prague 319523832
16.07.2024
Qualifications
- Bachelor’s degree in computer science, engineering, or related field, or equivalent work experience.
- Experience developing or supporting engineering tools and automation.
- Experience leading and directing troubleshooting and debugging efforts with product development engineers
- Experience in engineering, support, or related roles.
- Experience with enterprise-level customers.
- Strong knowledge of managed services, including Exchange Online, Microsoft TEAMS, SharePoint, Etc.
- Proficient in troubleshooting and leveraging debugging tools.
- Excellent communication and collaboration skills, and ability to work effectively with customers, support teams, and engineering teams.
- Strong problem-solving and analytical skills, and ability to handle complex and ambiguous situations.
- Passionate about customer satisfaction and product quality.
Responsibilities
- Analyze data, review existing processes and tools, provide operational insights into customer experience, service reliability and quality to Engineering and Product teams.
- Manage incident response and assist with root cause analysis investigations.
- Proactively identify and resolve people, process and technology issues to reduce incident mitigation time and to prevent incidents from happening.
- Contribute to the development and support of new or existing tooling and predictive models to identify and test potential improvements in product development and operations, monitor the impact of changes on operations metrics (e.g., Time-to-X) within an organization.
- Participate in on-call rotation
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