Red hat Cloud Services Engineer 

Czechia, Southeast, Brno 

397761730

In this role you will be challenged to apply your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation, and performing root cause analysis (RCA) to maximize uptime and reduce costs for enterprise customers.

Also, you will have the chance to work with AI platforms, including Openshift AI.

What you will do

• Commit to providing exceptional customer experience by using professional communication and applying product knowledge and deep troubleshooting to perform direct actions in cluster environments to resolve various issues.

• Contribute to global initiatives and projects to constantly reduce customer effort, improve tooling, and design and write automation software to improve efficiency.

• Act as the direct contact and adviser for customer inquiries and issues with their Cloud Services through our Customer Portal, conference call, and remote access.

• Proactively analyze cluster status Identify single points of failure and other high-risk architecture issues; propose and implement more resilient resolutions.

• Record customer interactions including investigation, troubleshooting, and resolution of issues, to document diagnostic steps and issue resolution to create reusable solutions for future incidents.

• Partner with internal teams and external parties to deliver seamless infrastructure support for Red Hat’s Cloud Services

• Manage incident and issue workloads to ensure that all customer issues are handled and resolved in a timely manner.

• Be available to perform weekend shift duties on a rotational schedule.

What you will bring

• Familiarity with Infrastructure Implementation, Deployment, Administration, and Production Support of container technologies and orchestration platforms (cri-o, Kubernetes, xKS, Docker, OpenShift Container Platform).

• Experience with developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms.

• Excellent communication and interpersonal skills with sharing technical knowledge in a helpful and timely fashion.

• Ability to work as part of an agile team to actively communicate status and complete deliverables on schedule with a strong sense of initiative and ownership.

Nice to have

• Tools surrounding the Kubernetes ecosystem such as Prometheus, Grafana, FluentD, etc.

• Configuration management tools ( Ansible, Terraform, etc.) and monitoring and automation tools (Ansible, Splunk, etc.)

• Scripting and automation skills to convert manual and maintenance functions into fully orchestrated automation is a plus.