Boston Scientific Call Center Service Rep 

United States, Minnesota 

319306443

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

• Provide global industry leading technical support over the telephone and email tocustomersMonday - Friday, an 8-hour working shift between 8AM – 5PM CST (Central Standard Time) including on-call support afterhours.
• Manage phone and email inquiries providing product support for customers utilizing CRM & Diagnostics (CRMDx) products
• Effectively communicates with medical professional and sales representatives in a fast-paced environment to provide answers as quickly as possible
• Effectively identifies the customer needs by asking clarifyingquestions
• Ability to collaborate with co-workers to improve and sustain processquality
• Demonstrates self-motivation and initiative to identify issues and process improvementideas
• Educate, support, and train customers through phone and emailconsultation
• Document and evaluate all customer inquiries, comments, andconcerns
• Identify and document productevents
• Identify when and where to transfer calls to another department or translationservice
• Achieve departmental qualitygoals
• Achieve 70% phone time (talk and availabletime)
• Achieve individual key performance indicators asdefined

• Post-secondary degree required – Associates or equivalent education/experience
• Excellent English-speaking ability, strong verbal and written communication skills
• Experience in processes requiring problem solving and critical thinkingskills
• Strong customer service skills with the ability to work with and have empathy with patient customers, of all ages, many of whom have little technical knowledge
• Proven ability to work in a fast paced, metric driven environment where schedule adherence and efficiency is critical
• Types 30+ words per minute with the ability to talk and type at the sametime
• Proven ability to navigate multiple software systems while communicating withcustomer
• Strong aptitude for learning system software and product specificinformation
• Remote candidate must have fast internet and a quiet, distraction free environment in which to

• 4-year degree
• 3+ years’experience in customer facing technical call center supportrole
• Salesforce.comknowledge
• Microsoft Teamsknowledge
• Telecom (soft phone) systemknowledge
• Experience troubleshooting modems, routers, and cell phones aplus
• Background in healthcare industry and technical support aplus
• Spanish bilinguallanguage proficiencyisa plus

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions:It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Please be advised that certain US based positions, including without limitation field sales and service positions that call on hospitals and/or health care centers, require acceptable proof of COVID-19 vaccination status. Candidates will be notified during the interview and selection process if the role(s) for which they have applied require proof of vaccination as a condition of employment. Boston Scientific continues to evaluate its policies and protocols regarding the COVID-19 vaccine and will comply with all applicable state and federal law and healthcare credentialing requirements. As employees of the Company, you will be expected to meet the ongoing requirements for your roles, including any new requirements, should the Company’s policies or protocols change with regard to COVID-19 vaccination.