Wells Fargo Branch Operations Coordinator- Southern Westchester 

United States, New York, City of Yonkers 

319260055

In this role you will:

• Support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Complete operational activities while minimizing risks under established policies
• Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Support the Branch manager in operational tasks and scheduling
• Resolve issues related to daily operations of the teller line, under direction of regional banking management
• Support customers and employees in resolving or escalating concerns or complaints
• Receive guidance from managers and exercise judgment within defined policies and procedures
• Provide excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identify information and services to meet customers financial needs
• Motivate a diverse team to achieve full potential and meet established business objectives

Required Qualifications:

• 2+ years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job Expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship

EASTCHESTER-375 WHITE PLAINS RDEASTCHESTERNY

NORTH WHITE PLAINS-674 N BROADWAYWHITE PLAINSNY

SCARSDALE-24 CHASE RDSCARSDALENY

WHITE PLAINS-202 MAMARONECK AVEWHITE PLAINSNY

ARDSLEY-921 SAW MILL RIVER RDARDSLEYNY

CROSS COUNTY-5080 XAVIER DRYONKERSNY

Getty square-12 SBROADWAYYONKERSNY10701

RIVERDALE-NY3709 RIVERDALE AVEBRONXNY

MAMARONECK-1120 E BOSTON POST RD MAMARONECKNY

LARCHMONT BOSTON POST-2065 BOSTON POST RDLARCHMONTNY

YONKERS AVENUE-1076 YONKERS AVEYONKERSNY

YONKERS CENTRAL PARK AVE-2290 CENTRAL PARK AVE YONKERSNY

Pay Range

$22.00 - $30.19

20 Aug 2024

Wells Fargo Recruitment and Hiring Requirements:

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.