Bank Of America KYC Contact Center Ops Proficiency Coach 

United States, Arizona, Phoenix 

318828998

Job Responsibilities:

• Improvements in associate confidence and speed to proficiency

• When not on-boarding, focus is on up-skilling and new initiatives for in-role associates, including coaching, training, and assessing performance

• Supports unit conformity to prescribed standard work processes and reduction of variability in the unit

• Supports Unit leader with operational routines and supports unit business continuity

Required Skills:

• 2 + years previous experience coaching and teaching

• Experience and knowledge of LOB specific functions, systems and tools that are necessary to assess and improve performance as well as teaching and coaching skills

• Strong communication skills

• Ability to work and complete tasks within a team environment

Skills:

• Proven results meeting or exceeding goal-oriented expectations

• Maintained a meets/meets or better on annual reviews for the last 3 years

• Excellent time management skills

• Self-motivated and motivational to others

• Strong Communications skills to include written, verbal, non-verbal, and active listening

• Great organization, including the ability to manage multiple tasks simultaneously

• Attention to Detail

• Coaching

• Critical Thinking

• Fraud Management

• Interpret Relevant Laws, Rules, and Regulations

• Problem Solving

• Process Management

• Quality Assurance

• Research

• Risk Management

• Business Operations Management

• Customer and Client Focus

• Drives Engagement

• Result Orientation

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)