Bank Of America Team Leader 

India, Gujarat, Gandhinagar 

318470635

Job Description*

(Provide a high-level overview of the role and scope of responsibilities)

Individual will be responsible for manage team size of approx. 15 to 20 associates, establish a team environment with an open communication culture, driving OPEX culture(via improvement projects and automation) & ensuring support delivery to all stake partners. They need to demonstrate adherence to policies, processes, guidelines and applicable regulatory requirements.

Responsibilities*

 Adherence to the SLA’s – productivity, turn-around-time, and accuracy

 Provide appropriate coaching and feedback to help the associate come up the learning curve

 Bottom Quartile Management as per the policy

 Engage in improving processes through reengineering, system checks, process automation

 Periodical sample quality check of associates processing work

 Interact with client on transactional issues

 Review daily key operational variables

 Develop back up and contingency plan

 Act as a change agent and provide implementation assistance as and when the need arises

 Provide subject matter expertise on processes

 Update Manager on process performance and critical people issues

 Assist new hires such that they are productive on the floor in the shortest possible time frame

 Assess training needs, provide training opportunities and train new hires and existing staff

 Handle all logistics related issues: roster management

 Leave planning, Managing Compensatory Offs, Unscheduled Leave

 Initiating Disciplinary procedure in conjunction with HR and Reporting manager