Bank Of America Account Specialist - Auto Insurance 

United States, Arizona, Phoenix 

318437461

This job is responsible for working with clients on pre charge off and post charge off collections needs, up to and including repossession assignments. Key responsibilities include managing more complex account relationships with an emphasis on legal matters, resolving client complaints, and leading team members. Job expectations include applying knowledge across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching capabilities.

Responsibilities:

• Contacts delinquent, charged-off or high-risk clients in order to secure payment and determine reason for delinquency on active accounts
• Works with clients to establish full balance repayment plans or settlements
• Serves as a liaison to administrative areas within the bank and administers wire transfers, payments, deposits, advances, short sales, and settlements
• Ensures document compliance and security perfection as well as collateral monitoring and maintenance
• Executes procedures to meet production deadlines, successfully executes service level agreements, and manages relationships within the internal department and with business partners
• Works in ownership-based collection environments conducting special research and other project assignments

Skills:

• Active Listening
• Attention to Detail
• Client Solutions Advisory
• Interpret Relevant Laws, Rules, and Regulations
• Oral Communications
• Account Management
• Adaptability
• Collaboration
• Data Collection and Entry
• Liquidity Management
• Client Management
• Collateral Management
• Credit and Risk Assessment
• Customer and Client Focus
• Fiscal Responsibility

High School Diploma / GED / Secondary School or equivalent

1st shift (United States of America)