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EY Service design-Senior 
India, Karnataka, Bengaluru 
318297067

26.08.2025

Key responsibilities:

  • Be the go-to person for service design related questions/advice
  • Create design pitches, PoVs centered around innovation/ design thinking/ UX/ service design/ design research
  • Own effort estimates for own competency
  • Be accountable for delivering world-class thinking, presentations and meaningful innovation across brands, products, services, and experiences
  • Project manage service design/research/strategy projects – and be the ultimate process owner when re-imagining, re-thinking and providing service design recommendation
  • Lead execution of projects in hands-on manner
  • Manage client visits and present design-led pov independently
  • Prepare design thinking workshop frameworks & facilitate co-ideation sessions
  • Initiate activities to develop the studio
  • Foresee and proactively deal with challenges in projects
  • Run projects and take ownership of project deliverables
  • Understand how your communication impacts others
  • Support development of others
  • Challenge and inspire community
  • Demonstrate greater self-reflection and self-awareness
  • Involve self in development of the studio

Who you’ll be:

  • A skilled service designer with 5+ years of relevant design experience
  • Designer with experience using concepts, methods, process, tools, and tech in pursuit of great service design
  • Outgoing, results-oriented, motivated, and naturally collaborative
  • Possess exceptional verbal, written, visual communication, and facilitation skills in English
  • An individual with ability to self-reflect on their skill development – aware of what they know and can apply, and recognize where they have gaps that learning needs to focus on
  • Owner of a fantastic portfolio you can share.



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