EY Local Government - Human Services Consulting Program Senior Manager 

United States, Florida, Tallahassee 

317698628

You will contribute to project delivery by overseeing, participating in and reviewing the parameters of the consulting work under contract; participating in resource planning and development; and managing both contract and client expectations.

Key capabilities that you should be prepared to bring to client-facing and internal teams include:

• Experience working in and/or with various state Human Services organizations to include policy, process and platforms as a state employee, outside vendor, or both
• Knowledge and expertise of Human Services programs within state agencies, including behavioral health, child warfare services, childcare and child support, and eligibility system strategy, integration, or support
• Demonstrated working knowledge and aptitude in some of our key capabilities (e.g., Program Management Office functions, project oversight and management, applicable industry platforms and technologies)
• Encouragement and facilitation of collaboration among team members and promoting an inclusive environment
• Effective organization and time management skills with the ability to multitask and adhere to project deadlines
• Ability to lead certain engagement activities from planning through to execution
• Contributions to business development and client pursuit activities by preparing proposals, marketing presentations for potential clients and thought leadership brochures
• Ability to communicate issues, status and thought leadership to partners and clients
• Ability to build impactful relationships with key influencers to effectively manage work and generate new business opportunities
• Ability to share leading practices and insights about current industry or subject-matter topics with EY US leaders, proposal teams and clients
• Ability to build, manage and motivate high-performing teams, including supporting people-related initiatives (e.g., recruitment, retention, training, competency development)
• Ability to develop people through effective leadership, coaching, mentoring and performance assessment of all levels

To qualify for the role you must have

• A bachelor's degree from an accredited college or university with an emphasis on Finance, Accounting, Business or a related field
• A minimum of eight years of relevant industry or consulting experience, with the ability to show a significant client impact and results, and experience leading teams through deliverables
• Knowledge and experience working for a state agency in the following areas of Human Services:
  • Project or program centralization or transformation
  • Business operating model assessment or creation
  • Strategic alignment frameworks
  • Resource planning and management
  • Innovation collaboration and management
  • Organizational change management
  • Process improvement
• Expertise within the following areas of Human Services; behavioral health, child welfare services, childcare and child support, and eligibility system support
• Demonstrated ability to develop long-term client relationships and a portfolio of new business
• Demonstrated ability to mentor and develop staff
• Strong analytical and problem-solving skills
• Ability to obtain and maintain a secret clearance or higher is preferred

The GPS

Ideally, you’ll also have

• Portfolio management experience
• Project management experience
• Scrum master certification
• Lean Six Sigma master black belt

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.