Cisco Technical Consulting Engineer 

Mexico, Mexico City, Mexico City 

317007710

Look at some of the activities that you would do:

• You will interact with and support our customers remotely.
• Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
• Work on critical, overly complex problems and partner with engineering and development teams to resolve customer problems.
• Collaborate with teams to help reproduce and resolve customer issues.
• While getting experience on the job, you will have the opportunity to mentor new hires, develop training, be part of big events like Cisco Live where you can show your knowledge to the rest of the world.
• Write tutorials, how-to videos, and other technical articles for the developer community.
• Here at Cisco, we love the collaboration spirit, therefore you will always find people to help you succeed in your role.

• Bachelor’s degree and professional experience in related fields: Information Science / Information Technology, Computer Science, Engineering.
• English Proficient
• Strong analysis fundamentals and troubleshooting skills.
• Excellent written & verbal communication skills to present/communicate ideas effectively across different audiences, such as customers and internal stakeholders.
• Ability to take ownership for customer success and drive customer satisfaction.
• Ability to successfully manage your tasks and complete them in a timely manner.
• Hands on experience using tools to configure, deploy and/or troubleshoot Cisco or other vendors' products and solutions.
• Ability to identify network topologies, build lab setups and collaborate with multiple technologies to replicate and resolve problems.
• Willingness to learn new skills to support different technologies and adapt to business needs.
• Strong ability to work with different cross-functional teams.

You have done at least two of the following activities:

• Analyze traffic and packet flows using packet analyzer such as Wireshark
• Admin troubleshoot experience of Linux-based hosts, servers, and devices (Performance issues, logs analysis and user management)
• Ability to understand complex configurations, explain and troubleshoot routing protocols at enterprise level ( BGP , OSPF , EIGRP, Multicast)
• Experience troubleshooting MPLS, L2vpn, L3vpn, ISIS, VxLAN
• Server virtualization using VMWare, MS Hyper-V
• Deploy using AWS, Azure, GCP or Alibaba Cloud third party instances.
• Hands on experience on the following:
• Nexus platforms running NX-OS or ACI.

STP, VPC, FabricPath, Network Mgmt protocols: PTP, NTP, DNS, DHCP.

Configure, implement, and troubleshoot API-based technologies

• Programming skills in Python and scripting.
• CCNA
• Cisco Devnet Associate
• CCNP Enterprise
• Any other industry related certification

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).