Checkmarx Enterprise Support Engineer Intern 

India, Maharashtra, Pune 

315521399

Description:

• Resolve new and escalated incidents
• Own and track customer issues – record, track, and resolve in a timely manner using SalesForce
• Conducts regular issue review meetings with key areas of development to ensure timely resolution for issues and communicate findings to customers.
• Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well formatted, and consistent with prior communications
• Proactively seek to exceed customer expectations, leading to high customer satisfaction ratings
• Review on-line support materials (FAQ's, white papers and knowledge base articles, etc.)
• Multi-task and manage multiple tickets simultaneously
• Champion customer issues internally & represent the company externally
• This position may involve alternative work hours including nights, weekends and company holidays

Requirements:

Technicians are expected to have advanced skills / knowledge of the following technologies, along with the ability to quickly acquire new skills related to the role.

• US English as a spoken/written language
• Bachelor of Science degree in Computer Science or an Engineering discipline.
• Ability to resolve customer problems, complaints and issues utilizing appropriate internal and external resources
• Quickly learn technical troubleshooting and fault isolation skills in a multi-platform-system-environment
• Experience working with Windows Server OS and Linux
• Experience AWS, Azure, GCP

Bonus skills/knowledge:

• Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
• Strong Networking (Routing, Switching, Firewalls, Load-Balancers)
• Experience working with authentication protocols (LDAP, SAML, OKTA)
• Knowledge of SCM, build management, and CI tools is a plus
• Experience using SalesForce

Additional Requirements:

• Ability to work in a team and communicate effectively
• Get stuff done!
• Willing to take on challenges anytime. Going above/beyond the call of duty
• Other tasks/duties as delegated by manager