Amazon Support Engineer Alexa Enterprise 

India, Karnataka 

604977779

Key job responsibilities
As a Support Engineer, you will work directly with managed and enterprise partners to troubleshoot and resolve issues. You will be interacting with both external partners and internal teams via a number of communication channels to drive solutions that meet developer needs.Your key responsibilities:
- You will be working with external partners to understand how Alexa skills are built and seeking solutions to a variety of technical issues in the process of publishing a skill.
- You will offer partnership to your enterprise support colleagues and partner with other teams as a subject matter expert in technical contact topics.
- You will drive projects that improve technical support-related services, plus creating other support materials for developers.
- Reviewing and maintaining technical documentation.A day in the life
Your time will be split into resolving technical developer queries via a ticketing system and scheduled calls. You will also engage with enterprise partners by holding office hours. You will interact with a team located across the United States, Europe and India with a variety of business and technical backgrounds.

- 1+ years of software development, or 1+ years of technical support experience
- Experience troubleshooting and debugging technical systems
- Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef, Perl, Ruby and/or PHP)
- Fluent in oral and written Mandarin and English

- Bachelor's degree in computer science, engineering, mathematics or equivalent