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Honeywell Senior Customer Support Representative United States 314663440
14.08.2024
• Lead and manage the customer experience program management strategy and initiatives.
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Manage a team of program managers and provide guidance, support, and resources to ensure successful execution of customer experience programs.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to shape the customer experience vision and strategy. • 6 years of proven experience in customer experience program management or related field.
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and motivating cross-functional teams and stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.
• Ability to influence strategic decision-making and drive alignment with the customer experience vision. • Bachelor's degree in Business Administration, Marketing, or a related field.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to prioritize customer satisfaction and loyalty.
Additional Information
• Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
• Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
• Analyze customer feedback and data to identify areas for improvement and drive continuous improvement efforts.
• Manage a team of program managers and provide guidance, support, and resources to ensure successful execution of customer experience programs.
• Stay updated with industry trends and best practices in customer experience management.
• Collaborate with senior leadership to shape the customer experience vision and strategy. • 6 years of proven experience in customer experience program management or related field.
• Strong leadership skills with the ability to influence and drive change.
• Experience in managing and motivating cross-functional teams and stakeholders.
• Excellent communication and interpersonal skills.
• Ability to analyze data and make data-driven decisions.
• Experience in collaborating with senior leadership and presenting to executive-level stakeholders.
• Ability to influence strategic decision-making and drive alignment with the customer experience vision. • Bachelor's degree in Business Administration, Marketing, or a related field.
• Relevant certifications in customer experience management or related fields are a plus.
• Passion for delivering exceptional customer experiences.
• A customer-centric mindset and a strong commitment to exceeding customer expectations.
• Strategic thinking and ability to develop innovative training strategies and approaches.
• Proven ability to drive change and lead transformational initiatives.
• Strong leadership and people management skills.
• Ability to inspire and motivate teams to prioritize customer satisfaction and loyalty.
Additional Information
- JOB ID: HRD240637
- Category: Customer Experience
- Location: 1944 E Sky Harbor Circle,Phoenix,Arizona,85034,United States
- Nonexempt
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