Amazon Support Engineer F2 Subsidiaries - Local 

United States, Wisconsin, Madison 

313662502

You will:
- Provide first-line IT support for photo studio staff, resolving hardware, software, and network issues.
- Troubleshoot and maintain photography equipment, workstations, and related technology infrastructure
- Lead and implement IT projects focused on improving network reliability, facility operations, and hardware deployments- Monitor and maintain network performance, ensuring minimal disruption to photo production- Deploy new hardware and lead upgrades for site-wide equipment (laptops, networking, AV)
Key job responsibilities- Oversee network builds and improvements to ensure no down-time during operations hours
A day in the life
About the team
You will be part of a small team of IT engineers focused on site reliability, but tightly aligned with sister teams of Systems Engineers and Software Developers who build the tools deployed at our site. You will have the chance to be the voice of your customer and influence what they build.

- 1+ years of Windows Server technologies: AD, DFS, Print Services, SCCM experience
- 2+ years of troubleshooting in a multi-user high availability environment experience
- 2+ years of PC repair, troubleshooting, deployment and liquidation experience
- 1+ years of IT client, server, and network service delivery experience
- 2+ years of networking (such as DNS, DHCP, SSL, OSI Model, and TCP/IP) experience
- 2+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- 2+ years of supporting and maintaining a corporate network environment experience
- High school or equivalent diploma

- 2+ years of computer networking experience
- Experience supporting video conference and teleconference equipment