Tesla Service Manager Parramatta 

Australia, New South Wales 

310840076

Operational excellence: As a Service Manager, you must understand and own every aspect of your service centre’s performance. This includes having an in depth understanding of business metrics and leading the daily operation to achieve specific goals in productivity, quality, revenue/cost. You will be responsible monitoring service trends and implementing change to meet the growing demands of the market

Technical acumen is required – you must develop a knowledge of all Tesla products, as well as Service systems, processes, and procedures

• Professional experience: Prior leadership experience in a service-focused industry. Automotive expertise is preferred
• Educational experience: Bachelor’s degree or equivalent professional experience
• Leadership experience: Experience leading teams and managing a diverse group of roles and responsibilities
• Process / operations experience: strong and proven experience leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities. Experience running complex processes using Lean or other techniques
• Love to change the status quo and work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful
• Be self-aware, flexible and open-minded
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer- service mindset
• Be an advocate for your customers and your team. Your success depends on theirs