Bank Of America Client Services Associate 

United Kingdom, England, Chester 

307440932

Responsibilities Include:

• Timely response to client queries regarding the settlement of their trades
• Maintenance of client settlement and confirmation static
• Being a dedicated point of contact for your portfolio of clients and their Bank of America contacts, providing operational support through onboarding and post trade.
• Providing subject matter expertise as we partner with our top tier clients in developing market leading operational technology. You will also handhold merger and acquisitions and client reporting.
• Provide direct support to our key stakeholders including Sales, Trading, Trade Control, Credit and OCRM and SRM teams, in supporting client’s operational requirements.
• Support the development of the 5 Pillar strategy and department objectives, ensuring these align to those of Global Markets, Clients, and Stakeholders.
• Building client data and presenting our performance against target for clients to which they are aligned.
• Attending internal forums and external meetings for the clients to which they are aligned
  

What we are looking for:

• You will acquire a level of knowledge of the applications utilised within FX & OTC trade lifecycle to develop process and control design to enhance straight through processing rates, mitigate operational risk and develop viable accommodations as required.
• You will have knowledge of enterprise risk framework, issue and event management, escalation processes, enterprise policies, procedures, and standards
• You will have previous experience within a risk and control environment
• You will understand the Enterprise Process Management Policy
• You will have proven experience in drafting communications and presentation materials intended for senior audiences

Additional Skills:

• Must be client focused with proven track record of excellent communications and interpersonal skills
• Ability to quickly assimilate knowledge of various operational platforms in support of business-as-usual activities
• Must be self-motivated and able to work independently
• Must be able to operate successfully in a fast-paced environment with excellent time management
• Demonstrate intellectual curiosity, and always question the why

UK

• Private healthcare for you and your family plus an annual health screen to help you manage your physical wellness with the option to purchase a screen for your partner
• Competitive pension plan, life assurance and group income protection cover if you become unable to work as a result of a disability or health reasons
• 20 days of back-up childcare including virtual tutoring and 20 days of back-up adult care per annum
• The ability to change your core benefits as well as the option of selecting a variety of flexible benefits to suit your personal circumstances including access to a wellbeing account, travel insurance, critical illness etc
• Use of a flex fund to use towards benefits
• Access to an emotional wellbeing helpline, mental health first aiders and virtual GP services
• Ability to donate to charities of your choice directly through payroll and the bank will match your contribution
• Opportunity to access our Arts & Culture corporate membership programme and receive discounted entry to some of the UK and Ireland’s most iconic cultural institutions
• Opportunity to give back to your community, develop new skills and work with new groups of people by volunteering in your local area

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.