JPMorgan Securities Services - Client Solutions – Associate 

United Kingdom, England 

905599496

Job responsibilities:

• Responsibility to provide ‘Best in Class’ Implementation client experience
• Full responsibility for the implementation of deals, from start to completion
• Project management of virtual teams comprised of representatives from various organizational disciplines (e.g. Sales, Product, Operations, Technology)
• Act as the face to the client, agreeing structure, requirements and operating models, meeting on a regular basis and providing updates and handling client concerns.
• Partner with the sales and account management teams to provide support and consultancy during the sales process, including support for RFPs and performing at client pitches, where required.
• Communicating clearly and effectively with Senior Sponsors and other key Stakeholders
• Actively manage the project progress by use of project plans, issues logs and status reports
• Identify and manage the escalation and resolution of issues and risks, sustaining project direction
• Ensure new business transitions seamlessly into BAU with zero issues
• Identify process improvements with subsequent ownership of improvement execution
• Ensure product and regulatory knowledge is current.

Required qualifications, capabilities, and skills:

• Self-starter with the ability to work in a pressurized environment
• Highly structured and methodical in execution
• Clear, articulate and concise verbal and written communication
• Ability to multi-task and prioritize workloads, strong time-management skills
• Ability to understand and resolve or escalate issues quickly
• Good knowledge of Microsoft Office Applications.

Preferred qualifications, capabilities, and skills:

• Proven and demonstrable track record in Project Management, including management of virtual teams and complex projects
• Proven track record in client facing roles
• Knowledge of Securities Services Products