Uber Global Knowledge Standards & Guidelines 

United States, West Virginia 

30526204

What You'll Do

• Design and sustain a set of robust standards and guidelines tailored for all human and machine enabled support experiences, ensuring uniformity, precision and quality across experiences.
• Partner with UX designers and content teams to fine-tune conversational strategies that resonate with user needs and align with overarching business goals.
• Regularly refine and enhance guidelines, integrating fresh insights from ongoing research and evolving technologies.
• Define and create mechanisms to uphold stringent quality controls for content to maximize clarity, engagement, and accessibility.
• Serve as the go-to authority on best practices in conversational UX, offering insights and guidance to various project teams.

Basic Qualifications

• 8+ years experience in UX design, Content design, knowledge management, conversational AI or other product related space
• Proficient in UX design principles, conversational AI systems, and strategic content management.

Preferred Qualifications

• Exceptional communication skills, capable of effectively defining and disseminating complex guidelines.
• Proven track record of managing detailed documentation and style guides.
• Skilled at leveraging user data and feedback to enhance UX design.
• Able to create from scratch – and cut through ambiguity to ensure a clear strategy and operational plan in place

For New York, NY-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD$155,000 per year - USD$172,000 per year.