Cisco Solution Engineering Leader 

United States, California, San Jose 

304522622

What You'll Do

You will provide technical direction and business guidance to the operation sales team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of impactful SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative programs and leading day to day activities. You will lead and grow Solutions Engineering team talent and expertise and learn how to build a territory plan by compiling SE feedback and adding knowledge of market demand. You will create a technical resource plan for territory and collaborate with CE to prioritize and target team opportunities and review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.

Additionally, you will:

• Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
• Assist in qualified partner identification where appropriate
• Supervise and approve requests for customer-focused pre-sales resources
• Track and report team metrics for a given opportunity
• Supervise and measure team progress against business plan and recommend changes as needed
• Interact with business units to provide support for local region
• Lead multi-functional projects within area of responsibility
• Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
• Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
• Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
• Understand drivers of customer satisfaction, strive to improve customer experiences, and maintain and supervise high levels of customer satisfaction in assigned territory.

Who You'll Work With

You will be working on the Meta IT team and you’ll collaborate with Cisco field Account Managers, Solutions Engineers, and Partners to plan sales strategy, develop proposals, and deliver customer presentations.

You know how to:

• Develop team members’ capabilities in support of individual career goals and team objectives
• Drive account and resource planning for region and actively collaborate with Regional Manager to supervise plans and course correct as needed
• Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
• Communicate a clear vision and strategy for the account that inspires and empowers the team to perform within a common framework
• Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
• Translate Cisco's vision for the future into a compelling value proposition for the team
• Build the capabilities needed to deliver the team's short- and long-term goals, including identification and development of a strong pipeline of the best talent from both internal and external pools
• Support team members by providing transparency and information during organizational changes
• Clearly and succinctly convey information and ideas, including expert executive communication and presentation skills.

Minimum Requirements:

• B.S. Degree or equivalent experience
• 7-10 years related presales experience, with Enterprise, Commercial or Service Provider
• Experience in one or more technologies such as: WLAN, Collaboration, Security, Campus and IT DC Switching/Routing.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).