SAP Senior Solution Advisor - Sales Service Cloud West 

United States, California, Newport Beach 

304261123

RESPONSIBILITIES

• Showcase expertise as a subject matter advisor in the CRM space to prospective customers and be an expert in SAP Sales and Service Cloud and associated CX AI solutions.

• Contribute to sales and marketing events, both on-site and remote.

• Provide support for analyst discussions and presentations in the salesforce automation (SFA) and service management domains.

• Partner with sales, customer success, and business development teams to comprehend customer-specific sales force automation and service management requirements.

• Support RFx programs with prospects and customers

• Design and architect solutions aligned with customer requirements within the sales and service ecosystem.

• Offer Solutions Advisory support by delivering digital assets, out-of-the box or customized demonstrations tailored to the customer's specific requirements.

• Act as a liaison between sales and product engineering teams to convey feedback on product enhancements, feature requests, and market requirements within the sales and service space.

• Provide post-sales support for the adoption and utilization of solutions through detailed hand-offs, business reviews, product updates, and solution clarifications.

• Stay current on sales and service cloud technologies, industry trends, and competitive landscape to ensure the relevancy and competitiveness of offered solutions.

• Support internal teams and alliance partners, and lead thought leadership projects to enhance team processes and products.

• Develop and promote innovative solutions for the team, customers, and prospects.

• Be a mentor and a coach.

EXPERIENCE

• Minimum of 3-5 years of experience working with enterprise CRM customers in B2B as a Presales Engineer/Consultant or Solution Architect.

• Working knowledge of Cloud, Hosted Services, SaaS/PaaS models as well as cloud-based networks.

• Experience with knowledge management, Configure Price Quote (CPQ) processes, sales engagement solutions, call center technologies, and an understanding the relationship of Sales Force Automation and Service Management solutions with other solutions in the eco-system.

• Demonstrated ability to present to business and technical C-suite decision-makers.

• Technical architecture, integration, and security expertise would be advantageous.

• Proven capability to manage virtual as well as in-person customer meetings.

ABOUT SAP CUSTOMER EXPERIENCE

SAP’s Intelligent CX strategy is to provide differentiated, industry-tailored CX solutions which are AI-powered and targeted at complex, enterprise use-cases to unlock value for our customers and expand opportunities for the broader SAP portfolio. SAP’s Intelligent CX solutions are:

• Industry-Tailored – Industry-specific functions and workflows to meet your most critical business needs.

• Insightful – Embedded AI  automates processes, for in-depth insights, and increased efficiency.

• Connected – Connect business processes end-to-end with full integration across your SAP applications.

• Adaptive - Modern, cloud-native solutions that enable agility, adaptability, and scalability.

With Intelligent CX, companies can understand their customers in the right context so the organization can protect the customer’s information, personalize the customer engagement, and more effectively sell to and service the heart of their business, their customers. Our cloud-based solutions help our customers in the following ways:

• Equips businesses with robust tools to create and oversee online storefronts, deliver tailored shopping experiences, manage product catalogs, and enhance the purchasing journey for customers.

• Empowers businesses to efficiently process and fulfill customer orders, manage inventory, and track order status from placement to delivery.

• Enables companies to gather, organize, and analyze customer information from various sources, providing valuable insights for strategic decision-making.

• Offers automation tools for marketing processes, including email campaigns, lead scoring, and social media management, to engage and nurture potential customers effectively.

• Enables seamless management of the sales pipeline, customer orders, and after-sales service, ensuring a smooth and holistic customer experience.

• Automation of time-consuming tasks, predictive analysis of data from across the enterprise, personalized approach to all customer interactions.

We win with inclusion

Orange County
Los AngelesJob Segment:CRM, Cloud, ERP, Embedded, Solution Architect, Technology