Teva Movile Device Management 

Mexico, Mexico City 

304175833

The role includes the following main responsibilities to support services offered by Global Messaging Team:

• Participate in global Messaging projects in designing, planning and implementation phases of projects when it is required;
• Provide support for day-to-day global operational activities for Messaging platforms including administering MS Exchange, Symantec Enterprise Vault, Secure Email Gateway infrastructure, Mobile Device Management (MDM) and other messaging related services;
• Produce regular on going (day 2-day activities) reports for management, capacity planning and consolidation related to Global Messaging infrastructure;
• Identify and perform the daily operational tasks that are necessary to provide a stable and robust Exchange environments, including monitoring, proactive maintenance, and problem resolution;
• Work on diverse set of tools and ability to work in a geographically dispersed team to support operations in various time zones;
• Provide tier 3 support of MS Exchange, Exchange Online, Symantec Enterprise Vault, Mobile device management.

• Master’s/Bachelor’s degree in a computer science, information technology or 5+ years equivalent combination of education and overall experience with email technologies;
• Experience in providing support in a multi-server enterprise email environment consisting of users in multiple geographic locations;
• Excellent command of English;
• Excellent knowledge in administering MS Exchange in hybrid mode – on-prem and online;
• Excellent knowledge in email retention policies, sensitivity labeling, SPAM filtering (O365 Defender, Cisco IronPort or Proofpoint or similar technology);
• Excellent knowledge in mobile device management platforms such as MS Intune, MobileIron (preferred) or similar;
• Excellent PowerShell scripting skills;
• Excellent understanding of email security controls - SPF, DKIM, DMARC and email related DNS configurations;
• Good understanding of MS directory services;
• Strong interpersonal and communication skills;
• Excellent cooperation, analytical and presentational skills;
• Ability to work independently and collaborate with global multinational teams.

Associated Director IT Operations

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