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Google Conversational AI Solutions Consultant Telephony Integration Google Cloud Argentina, Autonomous City of Buenos Aires, Buenos Aires 304149968
31.03.2025
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Minimum qualifications:
- Bachelor's degree in Computer Science or equivalent practical experience.
- 3 years of experience project managing and delivering technical solutions.
- Experience developing solution architectures for contact centers, working with customer-facing digital experiences like web or mobile applications, and with one or more programming languages (e.g., Java, Python, SQL, Go, or C++).
- Experience designing, developing, and implementing telephony integrations, including designing and implementing integrations between different telephony systems such as PBXs, CRMs, and chatbots.
- Ability to communicate in English and Spanish fluently to support client relationship management in this region.
Preferred qualifications:
- Experience designing and configuring Contact Center solutions (e.g. UJET, CCAI Platform).
- Understanding of call center and digital ecosystem KPIs and analytics solutions to monitor and track those KPIs.
- Understanding of call center ecosystems, virtual agents and agent handoff, contact center desktop ecosystem, and related emerging customer experiences.
- Understanding of networking and telephony protocols including TCP/IP, SIP, and H.323.
- Familiarity with Google technologies like Apigee, DialogFlow, Google Compute solutions, Looker, BigQuery, Dataflow, and Pub/Sub.
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