Capital One Senior Manager Change Management – Commercial Bank 

United States, Texas, Plano 

303739538

Senior Manager, Change Management – Commercial Bank

Our integrated team delivers expert change management solutions, enables sustainable transformation and ensures effective change management and communications strengthen every client and associate interaction.

Key Responsibilities:

• Lead the development and implementation of a comprehensive change management framework that optimizes client and associate experience and balances risk mitigation with accelerated value creation across Commercial Bank

• Partner across the Commercial Bank Office of the President, Transformation Office, leadership teams, and key stakeholders to design and implement change strategies for major initiatives

• Oversee the creation of change management plans, including impact assessments, stakeholder analyses, change communication plans, and other change execution strategies

• Build and scale a sustainable change management center of excellence, developing capabilities and processes that can be leveraged across the organization

• Develop strategic narratives that drive understanding and confidence in transformation initiatives

• Measure and report on change readiness, adoption metrics, and business impact of change initiatives

• Lead and develop a team of change management professionals, providing coaching and career growth opportunities

• Identify and mitigate change-related risks and resistance across the organization

• Partner with Internal Communications team to ensure alignment of change communications with broader organizational messaging

• Proactively engage with risk and regulatory stakeholders to secure early buy-in for transformation initiatives

• Establish change management methodologies, tools, and templates for use across Commercial Bank

• Advise senior leadership on complex organizational change, providing strategic counsel and influencing on sequencing and implementation approaches

• Demonstrate success in leading change management for large-scale transformation initiatives

Additional Responsibilities:

• You have experience building change management capabilities in complex organizational environments

• You excel at developing integrated approaches to change that move beyond siloed initiatives to holistic transformation

• You can effectively optimize for client and associate experience, balancing risk mitigation with the need for accelerated value creation

• You have a proven track record of driving associate confidence in strategy execution through effective change management

• You are skilled at developing strategic narratives that enhance adoption of transformational change

• You can navigate complex stakeholder landscapes, including regulatory considerations

Basic Qualifications:

• Bachelor’s degree or military experience

• At least 8 years of experience in change management or organizational development

• At least 3 years of leadership experience

Preferred Qualifications:

• 9+ years of experience as a change management practitioner in financial services

• 9+ years of experience in change management or organizational development

• 4+ years of leadership experience

McLean, VA: $154,600 - $176,400 for Sr Manager, Process Management Plano, TX: $140,600 - $160,400 for Sr Manager, Process Management Richmond, VA: $140,600 - $160,400 for Sr Manager, Process ManagementThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.