Microsoft Cloud Solution Architect – Modern Work/Copilot 

Norway, Oslo 

302912782

Required Qualifications

• Bachelors Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting
  • OR Masters Degree in Computer Science, Information Technology, Engineering, Business, or related field AND several years experience in cloud/infrastructure technologies, technology solutions, practice development, architecture, and/or consulting
  • OR equivalent experience
• Several years experience working in a customer-facing role (e.g., internal and/or external).
• Several years experience working on technical projects.
• Technical Certification in Cloud (e.g., Azure, Amazon Web Services, Google, security certifications).
• Understanding and speaking Norwegian (Nordic) language.

Preferred Qualifications

• PROSCI certification and/or change management expertise strongly desired.
• Ability to map the customer’s business process to product capability.
• Experience in running governance of complex deployment and usage projects within large organizations.
• Willingness and desire to engage with both business- and IT decision makers
• Deep passion for making others successful.

• Customer Satisfaction: Drive positive Customer Satisfaction, and become a trusted advisor to customers and partners, by leveraging AI fundamentals, Graph API, and Copilot for M365 expertise to enable defined Customer Success Plan outcomes. You will actively listen and respectfully challenge to drive the best outcomes.
• Accelerate Value Realization: Actively engage with business and technical decision makers to drive intent, enablement and usage of Copilot for M365, securing long-term customer renewal. Ensure customers have a robust change management plan, leveraging complementary tools to execute, e.g., Viva Engage and Copilot Academy.
  Galvanize technical and sales experts around additional identified opportunities to develop customer specific roadmaps that drive further growth & business value realization.
• Customer/Partner Insights: Provide feedback & insights from customers/partners back to the relevant MS teams, including Product Groups, to enable continuous improvement.
• Usage Growth (Cloud & Enhanced Solutions): Develop opportunities to drive Customer Success business results by working with business & technical decision makers to ensure they understand Microsoft's M365 Copilot value proposition. Lead architecture design sessions on M365 Copilot, address customer questions and provide best practices for activating solution within customer environment. Work with customers to extend Copilot. Identify initial business processes to integrate, eg. Graph Connectors.
• Identify resolutions to issues blocking the go-live of customer Copilot projects by leveraging deep knowledge of Copilot for M365 technical subject matter expertise. Lead business & technical