Bank Of America Senior Operations Consultant - Banking 

Canada, Ontario, Toronto 

301484778

Job Description

The Senior Operations Consultant is responsible for supporting the group operations manager delivering on key processes, priorities, assist with controls, audits, and assessments within Canada Payment Operations. This position will assist with the Certification of accounts, Daily Profit & Loss deliverables, FATCA tax payment and revenue pay back processes. Support ad-hoc requests across the branch with assessments, yearly business continuity plan updates, fraud/client complaint monitoring, dormant/blocked account review and audits. Co-ordination weekend testing and evidence of results to support various technology requests, as applicable. Co-ordinate the yearly Payments Canada Attestation to gather evidence from various lines of business. Other sundry tasks, as required adhering to strict deadlines. Flexibility to working hours required including weekends to met business objectives & priorities. The Senior Operations Consultant will report to the Group Operations Manager.

Responsibilities

• Promote team collaboration and leadership to deliver on key priorities meeting tight deadlines

• Provide support to the Group Operations Manager for Reconciliation, Profit & Loss, FX Settlements, Audits, Assessments, tax/dormant functions, other financial transactional and monitoring tasks

• Co-ordinate all testing requirements as needed across global payment operations for technology updates including scheduled weekends, as applicable

• Deliver under strict deadlines

• Complete administration duties and attestations with adherence to the banks policies, procedures and standards

• Support monthly management routines and metric standard requirements

• Monitor and approve a variety of accounting tasks in support of the Canada General Ledger for Canada Payment Operations and supported Lines of Buiness

• Support all audits, assessments and exams, as applicable

• Other administrative duties, as assigned

• Required to be flexible with work hours including statutory holidays, weekends as required, based on departmental and business requirements

Qualifications

• Minimum 3+ years working experience in a role handling accounting principles and understanding of a general ledger (SAP)

• Solid understanding of electronic and manual payments, an asset

• Excellent critical/strategic thinking and problem resolution skills

• High Proficiency with Microsoft Office applications and computer skills

• Knowledge of the banks Treasury and payment products with proven results

• Understanding of general ledger entries including knowledge of FX (Foreign Exchange) contracts and settlement

• Excellent communication, organizational and problem solving skills including experience with a project/initiative end to end

• Demonstrated ability to work independently with minimal supervision and strong collaboration skills working in a team environment

• Ability to meet established deadlines in a fast paced environment

• Willingness to learn and take on new tasks

• Experience in financial services preferred

Other Qualifications

• Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

• Excels in working among diverse viewpoints to determine the best path forward

• Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

• Commitment to challenging the status quo and promoting positive change

• Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base