Amazon Sr Cloud Technical Account Manager AWS Strategic Industries 

United States, California 

300698916

The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.
Key job responsibilities
The TAM role is not directly hands on keyboard within the customer’s environment for troubleshooting customer support issues, rather you will work with appropriate engineers and service teams to see issues through to resolution. More importantly you will work proactively to help craft and execute strategies to drive our customers' adoption and use of AWS services, including EC2, S3, DynamoDB & RDS databases, Lambda, CloudFront CDN, IoT, and many more.A day in the life
Our Technical Account Managers partner with some of the most iconic businesses in the country. These range from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues. This position will require the ability to travel 10% or more as needed.

- Bachelor’s Degree in Computer Science, Math, or related discipline, and 3+ years of equivalent work experience or 5+ years of related work experience.
- 3+ years of technical engineering experience
- Experience in Informational Technology operations

- 3+ years of experience with operational parameters and troubleshooting for two (2) of the following: Compute / Storage / Networking / CDN / Databases / DevOps / Big Data and Analytics /Security / Applications Development in a distributed systems environment
- Internal enterprise or external customer-facing experience as a technical lead
- Professional oral and written communication skills, presenting to an audience containing one or more executive team member(s)
- Development in a distributed systems environment
- Experience in Informational Technology operations
- Experience in a 24x7 operational services or support environment
- Experience with AWS services and/or other cloud offerings