PayPal Tech Support Engineer PayPal Ads 

France, Auvergne-Rhône-Alpes 

299289500

Essential Responsibilities:

• Engage customers during technical discovery and support integration and onboarding.
• Communicate complex technical concepts to C-level executives and non-technical audiences.
• Document solutioning processes and review with the integration team.
• Review merchant integration plans and share feedback to ensure technical and business requirements are met.
• Provide technical guidance to the onboarding integration team.
• Conduct tailored demos, proofs of concept, and technical workshops to demonstrate product capabilities.

Minimum Qualifications:

• Minimum of 2 years of relevant work experience and a Bachelor's degree or equivalent experience.

What You'll Do

• Provide first-line technical support for PayPal Ads users including advertisers, merchants, and internal teams experiencing platform issues
• Troubleshoot and resolve technical issues related to campaign setup, ad serving, programmatic campaigns, private marketplace (PMP) deals, measurement discrepancies, API integrations, and platform functionality
• Perform root cause analysis for recurring technical problems and work with Engineering teams to implement permanent solutions
• Handle escalated support tickets from Customer Success and Sales teams, providing detailed technical investigation and resolution
• Monitor platform health and proactively identify potential issues before they impact users
• Document technical issues and resolutions to build a comprehensive knowledge base for the support team and users
• Collaborate with Engineering teams to reproduce bugs, validate fixes, and test new platform features before release
• Diagnose programmatic advertising issues including bid request failures, deal activation problems, creative rejection issues, and real-time bidding (RTB) troubleshooting
• Support Private Marketplace (PMP) deal management by troubleshooting deal setup, targeting issues, budget pacing problems, and inventory availability challenges
• Resolve programmatic deal conflicts and investigate discrepancies between expected and actual deal performance metrics
• Support API integrations by helping advertisers and developers troubleshoot connection issues, authentication problems, and data formatting errors
• Analyze campaign performance discrepancies and identify technical causes for measurement differences, programmatic delivery issues, or deal-specific reporting problems
• Provide technical guidance to users on best practices for campaign optimization, programmatic deal management, proper platform usage, and feature implementation
• Escalate complex issues to appropriate engineering teams while maintaining clear communication with affected users
• Test new advertising products and features to identify potential issues before they reach production
• Create and maintain technical documentation including troubleshooting guides, FAQ sections, and user manuals
• Train Customer Success and Sales teams on common technical issues and their resolutions
• Monitor and respond to platform alerts to ensure rapid resolution of system-wide issues

Additional Qualifications:

• 3+ years of experience in technical support for software platforms, web applications, or advertising technologies
• Strong proficiency in SQL for data analysis and troubleshooting measurement discrepancies
• Experience with web technologies including APIs, HTTP protocols, JavaScript, and web debugging tools
• Strong understanding of advertising concepts including campaign management, programmatic advertising, private marketplace deals, targeting, measurement, and reporting
• Excellent problem-solving skills with ability to diagnose technical issues systematically and efficiently
• Strong communication skills with ability to explain technical concepts clearly to both technical and non-technical users
• Customer service mindset with focus on providing timely and helpful technical support

Preferred Qualifications

• AdTech or MarTech support experience with understanding of advertising platforms, programmatic systems, campaign management tools, or measurement systems
• Experience with programmatic advertising including real-time bidding (RTB), private marketplace deals, deal troubleshooting, and bid request optimization
• Knowledge of programmatic deal mechanics including PMP setup, deal targeting, floor prices, and inventory management
• Experience with advertising APIs and common integration patterns for campaign management and reporting
• Knowledge of data analysis tools and techniques for investigating measurement discrepancies and performance issues
• Familiarity with advertising measurement standards including viewability, attribution, and conversion tracking
• Experience with ticketing systems and support workflow management tools
• Understanding of web analytics and tracking implementations including pixels, tags, and conversion measurement
• Scripting abilities in Python, JavaScript, or similar languages for automation and data analysis
• Experience working in fast-paced, high-growth environments with rapidly evolving products
• Strong analytical mindset with attention to detail for investigating complex technical issues
• Ability to work independently while collaborating effectively with cross-functional teams
• Experience with A/B testing platforms and statistical analysis for campaign optimization
• Understanding of programmatic advertising and real-time bidding systems, including common issues like bid failures, creative rejections, and deal activation problems

Travel Percent:

The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .

The US national annual pay range for this role is $76,500 to $126,500

Our Benefits:

Any general requests for consideration of your skills, please