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Konnecto Customer Success Lead Israel, Tel Aviv District, Tel Aviv-Yafo 299107490
10.12.2024
Responsibilities:
- Support client usage through extractions of value flows from the product
- Train clients on product functionality and best practices
- Day-to-day point of contact for Konnecto’s clients
- Generate case studies and testimonials with clients
- Communicate with decision-makers on the program’s health and status
- Lead renewals and expansion opportunities
- Analyzing customer health metrics, product usage & NPS
- Understand client strategy, needs, and current gaps to act as a strategic advisor to the client
- Translate client's needs and feedback to internal teams and communicate back to the client
- 5+ years as an affiliate manager- responsible for net new opportunities, optimization of existing portfolio, and generating insights and reports to management
- Client management experience
- Ability to work in a fast & agile startup environment as a self-starter
- Exceptional communication skills, highly organized, collaborative and detail-oriented
- Storytelling skills, with the ability to translate data into insights.
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