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Capital One Principal Associate Enterprise Workfront Junior Group Administrator United States, Virginia, Richmond 299042341
Principal Associate, Enterprise Workfront Junior Group Administrator
Job Posting Overview
How our hybrid model works
This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise-wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.
Responsibilities
Workfront Jr Group System Administration and Management
Execute user licenses for designated group to ensure correct alignment of associate to Workfront license type based on system access and functionality needs
Provision, edit, and deactivate users
Create and update project templates, custom forms, and other Workfront objects for respective group
Assists with systems builds, configurations and development/automation tasks for system enhancements
Support regular audits on group utilization and data to increase system quality, resolve inconsistencies and correct workflow and/or system integration processes
Audit system use and execute clean-up activities for assigned group to ensure platform hygiene
Support enterprise-wide and Card-specific governance activities
Provides direction to Workfront team SMEs on basic administration of the application
Workfront Reporting: Creating visibility and understanding of the work and resource utilization
Builds reports and dashboards to assist in user workflow, portfolio/program/projects, channel deliverables, project types and resource management
Review and audit existing reports to ensure data integrity and identify user training needs
Performs statistical analysis on gathered data, running queries and making recommendations
Workfront System Training & Support: Providing group end user training and support to solidify team understanding and further system utilization
Supports the creation of training materials - including but not limited to: training presentations, QRGs (Quick Reference Guides), Job Aids and training videos
Assisting new associates to the group with their onboarding within the team to ensure familiarity with the Workfront system and understanding of role-specific responsibilities within the system
Answering user questions and troubleshooting user issues via slack, email, and Workfront Support Requests
Hosting recurring office hours with users for troubleshooting and knowledge sharing
Logging, documenting, and escalating recurring issues to the Enterprise Workfront team for resolution
Basic Qualifications
Bachelor’s Degree or Military experience
At least 2 years of experience as an Adobe Workfront Group Administrator
Adobe Workfront Core Developer – Professional certification
Preferred Qualifications
Workfront administration within a Financial Services corporation
Experience implementing Workfront for a new organization
Experience working in marketing as a discipline
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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