Microsoft Director Program Delivery Department Defense - CTJ Top Secret 

United States 

298384269

Required/Minimum Qualifications

• Bachelor's Degree in related field AND 6+ years experience in consulting/professional services delivery, project management, practice management, or related field
• OR equivalent experience.
• 3+ years people management experience.

Other Qualifications

Top SecretSecurity Clearance. Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. Failure to maintain or obtain the appropriate clearance and/or customer screening requirements may result in employment action up to and including termination.

Clearance Verification: This position requires successful verification of the stated security clearance to meet federal government customer requirements. You will be asked to provide clearance verification information prior to an offer of employment.

Cloud Screening: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Citizenship & Citizenship Verification: This position requires verification of U.S citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport, or other approved documents, or verified US government clearance.

• Project Management Professional (PMP) certification.
• 2+ years of consulting, professional services, or related financial management experience (e.g., cost management, revenue forecasting).

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:

Microsoft will accept applications for the role until September 18, 2024.

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.
• Model - Live our culture; Embody our values; Practice our leadership principles. Share your management philosophy with your team and make it real through your words and actions.
• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.
• Care - Empower others to discover, connect, and grow. Have healthy, candid conversations. Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

• Ensures the use, reuse, and creation of intellectual property (IP) in delivery, as applicable.

• Manages stakeholder relationships both internally (e.g., with Customer Success, Engineering product teams, Operations, Finance, local Consulting management) and externally (e.g., with partners and partner leads). Synthesizes and combines broad insights from personal or teams' experience regarding former delivery experiences with Customers. Closely collaborates with Global Pursuit Organization (e.g., on domain approvals, lead to order, sales handover). Proactively leverages relationships to resolve complex staffing issues and to create clarity. Partners with Software Quality Assurance and Delivery Excellence to monitor delivery portfolio health. Engages in regular cadence with Global Capacity Management Resource Managers to assist in staff matching for Project Managers on new engagements.
• Resolves issues identified and escalated by Consultants from internal and external teams and customers (e.g., across Microsoft organization and with partners) regarding internal or critical customer issues (e.g., personnel change requests, threat of customer dissatisfaction, inability to deliver customer's outcome, delivery quality issues and dispute management), and manages internal executive engagement for escalations, as needed. Establishes escalation standards and process improvements for practice and implements escalation management governance processes.
• Understands customer and subcontractor obligations, and engages in obligation management.
• Oversees through Project Health Reviews that internal and external compliance requirements have been met. Acts as an escalation point where a compliance or security breach has been identified and to understand impact and ensure notification through correct channels.

• Reviews and supports original contract and subsequent change requests. Acts as an escalation point should the contract not be of the required quality, or has created ambiguity in the delivery of professional services to the customer.

• Adds input into deal construct and deliverability early in the pre-sales cycle. May work within the pre-sales team for exceptionally large consulting deals.

• Identifies opportunities to accelerate and drive consumption and delivery. Supports and contributes to rhythm of business (ROB) and Chief Financial Officer (CFO) forecasting.
• Recognizes opportunities, creates a shared vision and direction, and moves people and processes in a new direction for Microsoft Federal. Innovates and implements long-term, strategic plans, in partnership with Consulting personnel or the broader organization, if required, to shape new opportunities/offerings and sustainable growth for customer accounts for large or strategic opportunities. When appropriate, innovates and implements long-term, strategic plans, in partnership with Sales to create new opportunities and sustainable growth for customer accounts across the account portfolio.
• Looks for or creates opportunities to maximize timely cloud consumption through current deliveries. Coaches team to identify new opportunities with customers and to accelerate delivery or prevent delivery delays to maximize consumption and drive transformation deliveries.

• Ensures the right mix of internal/external resources are assigned in engagements. Optimizes use of resources according to deal shaping and financial efficiency to maximize customer value.
• Attend steering committee meetings, as needed, with strategic customers to remove blockers and ensure delivery success.

Other

• Embody our and