Key Responsibilities:
· Create engaging, user-centered content designs by closely collaborating with developers, user assistance (UA) writers, product managers, and other stakeholders.
· Advocate for the user by conducting early testing of new technologies, ensuring an intuitive and smooth user experience.
· Define, review, and refine UI texts and in-app enablement content to ensure clarity, purpose, and alignment with our writing guidelines and standards.
· Investigate and explore AI use cases to actively shape the role of AI within the user experience.
· Ensure technical accuracy and usability of content, adhering to established standards and guidelines.
· Contribute to cross-department initiatives focused on enhancing quality, improving tools, streamlining processes, and fostering collaboration.
· Utilize usage data, user feedback, and insights to inform and guide design and writing decisions.
What you bring:
· University degree in design, communications, new media, or a related subject
· Fluent in English
· Several years (4+) of experience creating enablement content for software solutions
· Familiarity with databases or data management tools is a plus
· Proven ability to manage various deliverables in parallel with multiple stakeholders under tight deadlines
· Enjoy contact with people and passing on your knowledge to others
· Dependable, helpful, and you value knowledge sharing with colleagueс
We win with inclusion
Successful candidates might be required to undergo a background verification with an external vendor.
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