Melio Recovery Associate Payment Operations New 

United States, New York, New York 

295817706

Recovery Associate

(3 day in-office requirement)

Qualifications:

• 2-4+ years of relevant work experience preferably within recovery, collections, or payment operations
• Understands money flows such as ACH, Domestic and International Wires, and Card Network disputes.
• Familiar with compliance and regulations of ACH, Domestic and International Wires, and Card Networks
• Strong communication skills, with the ability to handle high-pressure conversations
• Excellent time management and being able to balance multiple cases at one time
• Driven to take on new responsibilities within a team, while being a great collaborative team player
• Comfortable in a fast-paced startup environment, while being able to stay patient while managing a variety of situations
• Ability to quickly understand and navigate complex workflows
• Self-sufficient and able to work independently with minimal guidance

Bonus points:

• Prior experience working for a bank, tech, fintech startup, or a similar environment driven by the vision and success of the company
• Zendesk, Google Suite, Mac OS

A day in the life and how you’ll make an impact:

• Provide critical support for handling recollection for fraud cases and owed funds
• Partner directly with our banking institutions to optimize the recollection process
• Work collaboratively with internal teams to enhance revenue-driving opportunities for the business
• Work cross-functionally to support both domestic and international payments
• Assist clients with paying all outstanding fees

As awithin our Payment Operations team, you will be integral in helping Melio prevent loss, mitigate uncollected funds, and optimize revenue for the business. By tracking, recording, and recovering uncollected funds and fees, you will be working with our Partnering Banks to recoup funds on behalf of our users. In addition, you will play an essential role in recovering lost funds on behalf of our users and fighting both ACH and card disputes. You will play an essential role in ensuring Melio’s partners have a positive experience and a comprehensive fix to any potential issues.

About Melio USA:

• Competitive compensation packages: We strive to make each and every employee feel valued and appreciated.
• The annual base salary range for this position is $65,000-75,000
• Medical, Dental, and Vision: We offer generous and highly competitive plans with up to 100% employer-paid coverage, FSA and HSA.
• 401K matching and stock options: Feel the investment of working at a hyper-growth startup.
• Wellness: We take a holistic approach to wellness at Melio with a focus on providing financial, physical, emotional, social, and community support for our employees.
• Time Off: Time to rest and recharge is a priority for us. We offer competitive vacation time, sick days, holidays, parental leave and wedding days to allow you to take the time you need, when you need it.
• Food perks: Enjoy our fully stocked kitchens, along with a weekly Seamless stipend and plenty of catered meals each week.
• Office culture: Thrive in our collaborative offices in New York City or Denver, in a hybrid working environment. We are dog friendly as well!
• Growth and development: Lean on the diverse team to foster professional and personal growth through workshops, mentorship programs, and team building activities.