NICE Associate Cloud Operations Engineer 

Philippines, Manila 

292417838

Hybrid Work Structure

Major Functions/Responsibility

• Acts as a service domain expert. Understands the behaviors and functions of all applications and DB services used in the application stack.
• Perform detailed analysis of issues within the production and pre-production environments.
• Ensures Operational Supportability standards are being adhered to during the development process; works with dev teams to fulfill those requirements.
• Assists the Technical Support and Operations (NOC) teams with customer escalations and operational issues, providing insight into advanced questions and solutions. Acts as a point of escalation for both teams for product-specific issues.
• Creates bug reports and application optimization recommendations for the Engineering teams.
• Responds to infrastructure escalations impacting the production environment.
• Root causes complex problems and involves multiple stakeholders, network, hardware, and software that relate to scaling and performance.
• Ensure proper monitoring, alerting, capacity planning, and reporting in the production environment.
• Works closely with Engineering, QA, DevOps, and Network Operations teams.

Education Requirement: Bachelor’s degree in computer science, Business Information Systems or related field or equivalent work experience is required

Experience Requirement:

• 4+ years of experience in a similar role
• An ideal candidate will have a combined skill set of technical aptitude, superior troubleshooting, and excellent communication/collaboration skills.
• Knowledge and proficiency with a variety of Ops and Automation tools
• Strong troubleshooting skills with the ability to analyze data from multiple sources (logs, system, application)
• Great at writing scripts for automation
• Strong experience working in public cloud environments (AWS) and working knowledge of troubleshooting issues with AWS services.
• Basic to intermediate understanding of networking concepts (subnets, IP routing, ACLs)
• Capable of writing SQL queries and performing data analysis against various data sources (SQL, DynamoDB)
• Experience using application monitoring systems (Logic Monitor, SolarWinds)
• Strong people/communication skills that allow App Ops engineers to interact with in-person and remote teams.
• History of documenting complex systems (network diagrams, bug reports, application specifications)

Experience Preferred: Identity Management, Windows Server, Patching / Updating, Active Directory, Exchange, VMWare, Veeam, Logic Monitor, Office 365, AWS, Azure

Experience working with call centers and call center infrastructure