Airbnb Senior Manager Policy Operations 

United States 

291931871

About You

• You are a highly motivated senior leader with policy implementation experience to enable accurate operationalization of our Community and Commercial Policies.
• You have experience handling operations and implementation issues at scale.
• You enjoy developing scaled systems and processes to drive operational efficiencies and support the business as it grows in size and maturity.
• You are an excellent communicator with exceptional writing skills.
• You are experienced working with business, product, and operations teams to understand their strategic objectives and to deliver policy solutions that enable business goals.
• You are an adept presenter, with experience engaging with all levels of leadership, including senior executive audiences and C-Suite.
• You are principled and rigorous, and incorporate diverse perspectives in pursuit of the best decisions and outcomes possible.
• You are experienced at developing and implementing policies and measuring their effectiveness.
• You are a team player who thrives in a fast-moving environment and brings a strategic mindset to your work.

A Typical Day:

• Lead development and execution of policy implementation initiatives that address issues at scale.
• Utilize operational expertise to deliver solutions that enhance community trust and safety.
• Collaborate with cross-functional stakeholders across the business including Product, Operations, Trust, Legal, and Communications.
• Foster, build, and maintain relationships with leadership of internal business verticals.
• Optimize workflows and macros for efficiency and accuracy, proactively addressing gaps to guide strategic policy direction.
• Possess the capability to delve deeply into complex issues, and craft informed decisions to advance strategic goals.
• Excel in communicating these decisions and their underlying rationale to stakeholders clearly and effectively, ensuring alignment and understanding across all levels.

Your Expertise:

• 10+ years experience in operations, implementation, product management or other relevant role with exposure to policy issues and working closely with global operations.
• Exceptional written and verbal communication
• Demonstrated capacity for strategic, critical thinking, research, and analysis. Strong attention to detail and operational execution.
• Ability to explain and simplify complex information to others
• Prior experience implementing policies across operations and customer facing teams.
• A track record of strong leadership and an ability to independently manage a portfolio of challenging issues
• Thoughtful business judgment, strategic thinking, and ability to work well under pressure
• Strong cross-functional problem solving capabilities.
• Fluency in data analysis and leading data-driven decision-making

Offices: United States