SAP Senior ServiceNow Consultant-ITOM 

India, Karnataka, Bengaluru 

291491505

The Role

In your daily business, you will ensure that ITOM (e.g. Event Management or CMDB) or SecOps (e.g. Security incident) demands are transferred in suitable solutions based on our golden standards/guidelines. You closely align with IT and cloud experts and other program roles and drive continuous improvement of our ITOM / SecOps capabilities. You are part of the agile development team to implement new features, integrate new event services and improve the capabilities of our landscape. In the program you are leading based on your deep expertise and dedication to establish reliable solutions.

• Define and implement ServiceNow ITOM/SecOps solutions based on business demands
• Manage product vision and product implementation as part of an agile team
• Guide an agile development team as a product owner
• Know and defend the ServiceNow out-of-the-box capabilities and golden standard & align LoB requirements with NOW Standards
• Supervise the product lifecycle and related artefacts based on SAFe during the quarterly Program Increment phases
• Support Stream in preparing business go-lives
• Support Stream in assessing feature completeness and quality, by e.g. testing from business requirements according to features acceptance criteria

• Support defect handling with platform and integration root cause analysis
• Ensure security policies & standards are fulfilled
• Applying DevOps mindset to take operational responsibility for the provided concepts and solutions

The Role Requirement

• Academic degree (Bachelor or Master) in Information Technology, Software engineering, business informatics or related fields
• 4+ years of professional working experience in ITOM / SecOps and deep knowledge of ServiceNow Event
• Experience in large ServiceNow implementations
• Experience in integration of infrastructure and application/cloud services to ServiceNow
• Experience in agile application delivery processes, procedures & agile implementation methods (e.g. SAFe)
• Good knowledge of IT with particular focus on enterprise applications and configuration management