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Gong Professional Services Consultant Subscription United States, Georgia, Atlanta 290969580
25.06.2024
RESPONSIBILITIES
- Provide a best-in-class implementation experience and ensure that Gong is influencing new customers’ revenue outcomes
- Participate in discovery workshops to uncover business pain and recommend elegant solutions to complex problems within the Gong Platform
- Effectively prioritize competing objectives across multiple customer engagements.
- Consult on change management practices that empower sustained adoption throughout a customer journey
- Provide clear and consistent project status updates to communicate critical risks and mitigation strategies to an executive audience
- Maintain product expertise across the Gong product line, API’s, and 3rd party apps.
- Work closely with customer's technical and security teams to deploy Gong, and guide them in integrating with their internal systems.
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales.
- Conduct & coordinate meetings onsite and remotely according to Gong’s Professional Services methodology standards.
- Contribute to practice development initiatives that accelerate organizational and team growth within Professional Services
- 4+ years of consulting experience, preferably in a customer-facing professional services role.
- Track record of building trust and developing customer relationships
- Previous Cloud, SaaS, and/or enterprise software experience.
- Understanding of revenue functions like forecasting, prospecting, and building/converting pipeline is strongly preferred
- Knowledge of project management essentials (scope, schedule and budget management)
- Strong CRM experience or knowledge (Salesforce.com, Hubspot, or Dynamics preferred).
- Experience with SaaS applications that support large-scale business processes.
- Ability to work with various customer Ops & Technical teams.
- Proven ability to influence change within customer organizations.
- Excellent communication, interpersonal skills, and eloquent writing skills.
- Desire to embrace change and hypergrowth in your role, your team, your organization’s strategy, and the products you support
- Willingness to travel.
- We offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.
- Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
- Mental Health benefits with covered therapy and coaching.
- 401(k) program to help you invest in your future.
- Education & learning stipend for personal growth and development.
- Flexible vacation time to promote a healthy work-life blend.
- Paid parental leave to support you and your family.
- Company-wide recharge days each quarter.
- Work from home stipend to help you succeed in a remote environment.
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