דרושים Senior Software Engineer Guest Host ב-Airbnb ב-ארהב

A Typical Day:

As a Senior iOS Engineer on Core Foundation, you will:

• Collaborate with partner teams and product engineers to design and develop high quality APIs that compliment product engineers’ day to day flows.
• Be an active contributor to your projects by creating high quality pull requests and reviewing other’s pull requests.
• Build thorough tests to ensure the reliability and performance of the software you create.
• Create architecture design documents for new projects and review other’s design documents.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering.

Your Expertise :

We’re looking for a Senior iOS Software Engineer with passion for making the client experience performant through foundational paved path, with the following skill sets, experience, and passions:

• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• 8+ years industry experience.
• Fluency in Swift and experience with SwiftUI or other declarative UI building frameworks.
• Experience building codegen tools, codemods, and lint rules.
• Deep understanding of iOS core libraries.
• Expertise of client and environmental performance considerations.
• Strong communication and organizational skills.
• Ability to work in a cross-functional team which touches many parts of core systems at Airbnb.

Offices: United States

The Difference You Will Make:

As part of our team, you'll build the essential AI/ML data foundations powering all AI/ML use cases across Airbnb—spanning Trust & Safety, Payments, Customer Support, Marketing, Search Ranking, and more. You’ll define and implement industry-leading best practices, pipelines, and tools to streamline data creation and consumption, ensuring efficiency, consistency, and compliance. Your contributions will significantly accelerate AI/ML innovation, enabling rapid development and deployment of high-quality, impactful AI/ML solutions company-wide. Additionally, you'll play a pivotal role in shaping our cutting-edge Generative AI infrastructure, positioning .

A Typical Day:

• Design, build, automate, and maintain robust, scalable data pipelines using SparkSQL, Scala, and Airflow.
• Develop and optimize data models ensuring high-quality, consistent, and accurate data to support broad AI/ML product feature decisions.
• Collaborate closely with peer ML Infra teams to deliver automated data solutions driving AI/ML acceleration.
• Contribute to scalable GenAI infrastructure by leveraging foundational language and vision models to create high quality datasets that power cutting edge GenAI applications.
• Partner with key customer teams to deliver high-impact, high-quality datasets core to Airbnb's roadmap.
• Utilize leading open-source technologies including Spark, Airflow, Ray, MLFlow, TensorFlow, PyTorch, Docker, Kubernetes, and more.

Your Expertise:

• 5+ years of relevant industry experience (BS/Masters) or 2+ years with a PhD.
• Strong coding skills in Python, Java, or equivalent languages.
• Hands-on experience with distributed processing technologies (Spark, Kafka, Flink, Hadoop) and distributed storage (HDFS, S3).
• Solid knowledge of data warehousing concepts and databases (e.g. PostgreSQL, MySQL, Redshift, BigQuery, ClickHouse).
• Expertise building scalable ETL pipelines using schedulers like Airflow, Luigi, Oozie, or AWS Glue.
• Proven ability to analyze large datasets, identify insights, and drive impactful product solutions.
• Excellent written and verbal communication skills; comfortable collaborating cross-functionally.
• Experience building end-to-end Machine Learning platforms and deploying ML models.
• Familiarity with Kubernetes, Docker, and modern infrastructure tools.
• Deep understanding of distributed systems and engineering best practices.

Offices: United States

The Difference You Will Make:

As a Senior Software Engineer on our team, you'll architect and implement security solutions that protect millions of users while empowering thousands of developers. You'll be at the forefront of creating a security-first engineering culture, building tools and frameworks that make secure development the path of least resistance. We're building the next generation of security-first development tools and practices that will shape the future of secure software engineering.

A Typical Day:

Here are a few things you’ll do in this role:

• Lead the design, development, launch, and operation of scalable and reusable solutions that address systemic security issues across teams, showcasing your leadership and expertise.
• Drive technical security innovation by developing new coding standards for the team and organization, fostering a culture of continuous improvement.
• Provide input and influence architectural decisions to ensure security, scalability, quality and resilience in major product features and platform services.
• Take a hands-on role in designing and implementing secure software.
• Collaborate with product and infrastructure engineers to build performant, developer-friendly solutions that integrate security into developer tools, libraries, and frameworks.
• Support secure development strategies, tooling, and product-specific security features with engineering teams to help detect and prevent diverse security issues.
• Build and maintain automation frameworks to validate deployed software against security requirements.

Your Expertise:

The following are some examples of profiles that are relevant to us. If a subset of these applies to you, please consider applying. We are looking to build a team of both security experience and software engineering generalists.

• 5+ years of software development in at least one of the following programming languages: Java, Kotlin, Golang, Python, JavaScript / TypeScript.
• Proven experience in designing, implementing, and maintaining secure software systems.
• Thorough understanding of secure development methodologies and best practices.
• Experience collaborating effectively with cross-functional teams and contributing to open-source tools.
• Experience with static and/or dynamic analysis.
• Experience building secure-by-default libraries or frameworks.
• Experience securing cloud infrastructure, particularly in AWS.
• Experience with mobile or web application security is a plus.
• Experience with Terraform and HCL is a plus.
• Experience building developer tools and infrastructure is a plus.

Offices: United States

A Typical Day:

• Collaborate with partner teams and product engineers to design and develop high quality APIs that compliment product engineers’ day to day flows.
• Be an active contributor to your projects by creating high quality pull requests and reviewing other’s pull requests.
• Build thorough tests to ensure the reliability and performance of the software you create.
• Create architecture design documents for new projects and review other’s design documents.
• Stay up-to-date with the latest industry trends, technologies, and best practices in Web development and performance engineering.

Your Expertise:

We’re looking for an Senior Frontend Engineer with passion for making the desktop and mobile web fast and easy to develop on, with the following skill sets, experience, and passions:

• Bachelor’s and/or Master’s degree, preferably in CS, or equivalent experience.
• 5+ years' industry experience in Web Client / Product Foundation focuses.
• Fluency in HTML, CSS, JavaScript and related web technologies
• Experience with modern JavaScript libraries and tooling (e.g. React, npm, webpack...)
• Deep expertise of client-side and server-side performance considerations and cross-browser compatibility issues
• Experience with improving architecture and developer tooling/libraries of a high traffic website
• Strong collaboration with partner teams in a remote environment
• Deep experience of understanding and solving engineering productivity pain points
• Solid engineering and coding skills. Demonstrated knowledge of data structures and asynchronous programming
• Strong communication and organizational skills
• Ability to work in areas outside of your usual comfort zone and show motivation for personal growth

Offices: United States

A Typical Day:

On any given day you will be operating across many of the following areas and expectations:

• People Development: You have multiple years of experience in people management and supporting managers best support their teams. You are an effective career coach and can provide mentorship and feedback both technically and professionally. You enjoy investing in your teammates and developing growth and career progression plans with them to help them reach their highest potential. You provide your people autonomy and in return, you expect the people you support to be self-driven and proactive.
• Team Development: You are an effective leader that focuses on efficiency, quality, accountability, and delivering on and above expectations. You play an active and primary role in identifying and recruiting top talent and supporting your teams to do so. You understand when to roll up your sleeves and contribute and when to delegate and grow your managers, teammates, and cross-functional partners.
• Technical Leadership: You have experience in developing and communicating effective and pragmatic strategies, supporting your managers to do so, and ensuring your teams are executing accordingly. You don’t wait for things to happen to you, you make things happen and ensure your managers and team members do so as well. You see across the functions you support and partner organizations to ensure alignment to common priorities and objectives while course correcting where needed. This means you’re close enough to the work to spot alignment issues while also not inhibiting your team’s speed. You have multiple years of experience establishing, growing, and or maturing software engineering functions. You see beyond the immediate functions you support to tie software engineering priorities into a broader, integrated, and unified Information Security strategy.
• Function development: You have experience establishing and building a multi-disciplinary team for a global company that focuses on engineering and related operational activities.
• Influence & Communication: You have strong written and verbal communication skills. You can dive into the details with technical and non-technical audiences alike but also speak at the appropriate altitude when working with other organizations and leaders. You have empathy and seek to understand when communicating. This enables you to effectively identify the best path forward and influence how you approach a problem, as well as how other teams may prioritize supporting your work.
• Security Culture and Philosophy: you embrace the notion we are here to help Airbnb build and operate the business, securely. You understand that improving security doesn’t mean introducing friction unless absolutely necessary. We are a culture of helping others find the path to “yes” and help others find the most secure path while not inhibiting Airbnb to achieve business objectives. You are stakeholder focused. You drive this culture and philosophy within your organization and help the entire Information Security develop and uphold this culture.

Your Expertise:

• 8+ years managing people with at least 3 of those years supporting other managers
• Experience with AWS (GuardDuty, Lambda, Kinesis, S3, SNS, SQS, EC2, ...)
• Past experience in Software development
• Experience with Kubernetes or similar
• Demonstrated ability to support, scale, and advance like functions
• Deep understanding of strategic approaches and methodologies across the lifecycle of prevention, detection, response, and validation and how your teams fit in and are responsible for across these pillars and various programs that comprise Information Security.
• Experience of disciplines spans corporate and product infrastructure as well as third party tooling and infrastructure.

Offices: United States

A Typical Day:

• Develop and provide advisory services on data governance policies and procedures to ensure data integrity, compliance with regulations, and best practices in data management.
• Oversee and enhance tools for audit and advisory work related to data governance, driving the dynamic audit identification process, and creating audit plans focused on data governance.
• Partner with key stakeholders, including business and technology partners, to evaluate data needs, support robust data architecture, and align with strategic initiatives.
• Develop and deliver enterprise-wide training on data governance, collaborating with other disciplines such as Enterprise Risk, Global Compliance Services, and Data & Analytics to maintain departmental alignment.
• Stay current with industry trends and technologies to improve data solutions and practices, while working on ad hoc projects as required.
• Ensure cohesive execution of projects by collaborating with third-party resources and subject matter experts.

Your Expertise:

• 15+ years of data governance, consulting, or relevant fields, with 5+ years in managerial or project management roles.
• Proven experience as a Data Solutions Architect, Data Governance, or leading consulting or internal audit engagements focused on data governance.
• Strong understanding of AWS S3 and cloud computing technologies, along with experience in data modeling and data warehousing.
• Experience in auditing or advising on developing and enhancing data governance tools and frameworks, with knowledge of data privacy regulations (e.g., GDPR, CCPA).
• Exceptional written and verbal communication skills, with the ability to influence key stakeholders globally and cross-functionally, and communicate complex data concepts to non-technical audiences, including executive levels.
• Ability to manage multiple projects simultaneously with strong time management and prioritization skills. Proactive, creative problem solver with strong organizational skills.
• Strong interpersonal skills and ability to work collaboratively in a team environment.

Offices: United States

The Difference You Will Make:

The Senior Specialist, Premium Support functions on the front line interacting directly with both customers & internal stakeholders. As a Senior Specialist, Premium Support, you will primarily be responsible for providing end-to-end support to key members of our community experiencing an issue with their reservation, including but not limited to the Luxury segment. You will take ownership of cases, ensuring complete resolution while fostering strong relationships with our users along the way.

A Senior Specialist, Premium Support needs strong communication skills, problem-solving abilities, and customer service expertise. They will be expected to work in strong autonomy, being able to assess a case & constantly looking for the right solution for both Host, Users and internal stakeholders. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below. The ideal candidate will be open to a role which will evolve based on business needs and will be flexible to meet those needs.

A Typical Day:

The responsibilities listed below are not exhaustive. Given the fast-moving nature of this work, the responsibilities set out below may change and additional duties may be assigned as needed.

Complex case management: Provide the highest level of service to our community in each and every case

• Interact with Airbnb customers and community members through all current and future channels, both inside and outside of Airbnb tools
• Take end-to-end ownership of all assigned cases: ensuring a completefinalresolution is reached based on workflows, management guidelines & your own assessment of the case situation
• Become a subject matter expert in Airbnb policies and procedures
• Operate with little to no support from your leadership
• Explain and simplify complex information, provide appropriate context, and address complex questions with confidence
• Ability to negotiate & mediate between Host & Guest in resolving the issues at hand on high-stake & high-value reservations
• Proactively anticipate users expectations regarding case resolution and work towards the best outcome for all parties involved, thinking outside the box & constantly looking for compromises

Combining efficiency with bespoke quality: Provide personalized and exceptional customer support to guests and Hosts, ensuring their unique needs and preferences are met with the highest level of care and attention

• Resolve user issues quickly and to a high level of mutual satisfaction, considering specific context and circumstances
• Ability to multitask and handle multiple issues at the same time with efficiency and speed
• Ability to articulate a rationale and make decisions on when and how to make workflow exceptions
• Personalize communications to users, demonstrating the highest hospitality standards

Participating in your team’s improvement: Leverage your functional operational knowledge to proactively support the team success

• Provide insights about community experience and continuous improvement opportunities to your Management
• Collaborate with management & leadership to identify process and policy inconsistencies and recommend improvements for the dedicated user segment
• May support Management on initiatives as assigned, such as to drive performance improvements, supporting Management on consultations, acting as a subject matter expert, etc.
• Willing to take on various tasks and responsibilities as needed (including moving teams) and showing openness to new challenges and a proactive approach to work.

Stakeholder engagement: You have gained the trust of internal & external stakeholders through effective relationship management and delivering results

• Demonstrates a high degree of flexibility, approachability, and integrity when resolving sensitive/complex issues relying on management when in doubt
• You are on-call to handle emergency situations in the evenings & weekends
• Inspire a culture where quality is a core principle.

Your Expertise:

• 4+ years of relevant experience in multicultural customer service teams, preferably in the hospitality industry (experience with high-profile and influential clientele is preferred) and in a role making calls and handling customer/client contacts
• Hospitality experience is a plus, in particular working for technology platforms. Prior experience using phone, messaging, or live chat to interact with users/customers is preferred.
• Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner, and demonstrated ability to explain complex ideas simply and clearly.
• Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs

• Excellent verbal and written communication skills for providing exceptional customer service to guests/hosts & engage with stakeholders
• Active listening skills
• Empathy and patience in dealing with customers, especially in high-pressure situations
• Strong organizational skills, including prioritization, multitasking, attention to detail, and meeting goals and commitments
• Passion for delivering exceptional customer service and setting a high bar
• Ability to thrive in an ambiguous, fast-paced, and complex environment, acting proactively to respond quickly and decisively
• Able to assess risk accurately, understand level of urgency, exercise good judgment, and share the most pertinent information with stakeholders, including Executives
• Ability to adapt to new tasks and responsibilities as needed
• Proactive attitude towards embracing new challenges and adjusting to changing priorities and environments.
• Capable of adjusting to evolving roles and job duties with openness and flexibility, as well as moving to a new team
• Advanced computer skills, including Apple/Mac OS, Google Suite, and familiarity with CRM systems and the ability to quickly learn new tools
• Fluency in English and Spanish, spoken and written is required.

Offices: Nevada, United States