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US Bank Młodszy Specjalista ds reklamacji kartowych Poland 288155116
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Job Description
Provides quality support in merchant disputes according to the VISA/MasterCard rules and regulations. Identifies, prepares, and processes merchant correspondence related to retrieval requests and chargebacks. Reviews merchant sales drafts to ensure compliance with credit card regulations. Researches chargeback cases and retrieval requests. Provides support for inbound merchant calls related to retrieval requests and chargebacks. Reviews merchant and issuer correspondence and uses all resources available to properly decision chargeback cases. Identifies problems associated with merchant disputes and department systems and properly escalates/communicates to a member of the Chargeback Management Team.
Basic Qualifications
- High school diploma or equivalent
- Typically one to two years of related experience
- High school diploma or equivalent
- Typically one to two years of related experience
Preferred Skills/Experience
- Basic working knowledge of bankcard or merchant disputes
- Ability to identify and resolve exceptions and to interpret data
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
- Basic working knowledge of bankcard or merchant disputes
- Ability to identify and resolve exceptions and to interpret data
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proficient computer navigation skills using a variety of software packages including Microsoft Office applications
- Effective verbal and written communication skills
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