Akamai Manager Service Solutions - Mumbai/Bangalore 

India 

286118664

As a Customer Success Team Lead, you will be:

• Leading, mentoring & developing a team of Customer Success Managers & Technical Account Managers in APJ region.
• Achieving customer success through defining team objectives and KPIs to boost adoption, retention, and satisfaction.
• Enabling seamless operation of the Guardicore platform for customers, ensuring maximum value throughout the life cycle.
• Collaborating cross-functionally with Sales, Product, Support teams, advocated for customer needs, ensured alignment on customer success strategies
• Advising key customers, offering strategic guidance, performing business reviews, and spotting upsell and expansion opportunities.
• Monitoring customer health metrics, identify areas of risk, and proactively address issues to mitigate churn.
• Serving as the Escalation point for critical customer issues, collaborating with internal teams for timely resolution.

Do what you love

To be successful in this role you will:

• Have 6+ of experience of B2B SaaS customer success or technical account management, working with Enterprise customers
• Have 2+ years in Leading customer success, specializing in complex products.
• Holds a Bachelor's degree in Computer Science, Engineering.
• Have a proven track record of building and maintaining successful client relationships.
• Have hands-on experience in troubleshooting and deploying software for large enterprises on-premises or in the cloud
• Have problem-solving skills, with the ability to think creatively and find innovative solutions to complex technical challenges.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.