Whatyou'll be doing:
Ownership and management of service execution to meet operational and financial commitments and drive continuous improvement strategy and execution (contract execution, NCs etc.)
Ownership for service value demonstration and partner of AGS Sales/BD/FSO in Warranty Conversion, Service retention and new servicepenetration
Ownership and management of service cost and drive continuous improvement strategy and execution (Quality, Productivity, Cost Avoidance, Volume Leverage etc.)
Ownership for service product and infrastructure adoption
Responsible for all aspects of operations performance of the PDC SBU including but not limited to Service product I&W, cost metrics/KPI tracking, delivery to plan and continuous improvement
Oversees and matrix influences all functions and partners to deliver to operations and supply chain KPIs supporting operating plan
Build strong teams and cross-functional engagement across multiple geographies & external partners including FSO, AGS Engineering, BU Ops, WWOPs, Finance, Legal etc.
Tool life Management service product ownership throughout Product Life Cycle – initiation, development, release, penetration and adoption
Partner with PDC and AGS stakeholders to develop End of Service strategy and drive Design Engineering Authority (DEA) transition and execution
Service readiness for PDC ICAPS products throughout product cycle
What you should have?
Technical degree with minimum 10+ years of relevant experience. Operational experience servicing semiconductor markets, Metrology and Inspection products is a plus.
Customer focused - Strong business acumen with previous engineering experience
Extremely proactive and strong leadership by example, can lead/manage through ambiguity
Strong operations experience with a performance-based track record and productivity leadership experience.
Strong engineering, quality systems, program management background i.e. PMI, Lean, Six Sigma
Highly respected technical and operations focused leader
Experience with production line or manufacturing environment processes
Positive can-do hands-on entrepreneurial attitude that builds support for operational needs
Strong communication skills and interpersonal presence that extends confidence and humility
Experience building and delivering senior executive level presentations
Ability to effectively manage and deliver to multiple KPIs
Critical thinking and ability to influence and communicate effectively with multiple internal stakeholders (engineering, finance, quality, strategy, management)
Excellent time management and project management skills
Very good English
Interpersonal Skills :
Negotiates, influences and collaborates with senior executives both internally and with customer organizations; exercises sensitivity to the audience.
Understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
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